Responsive & Day to Day Planner

CMS - Recruitment; Thame; On-site; GBP 80,000 - 100,000; Full time

Job summary

A recruitment agency is seeking a Reactive Maintenance Planner based in West London. You will provide vital communication between residents and maintenance workers, manage appointment scheduling for maintenance issues, and ensure customer satisfaction. Candidates must have Opti-time experience and possess strong organizational and communication skills. This 3-month contract offers the potential to become permanent, with a pay rate of £12.00 per hour.

Qualifications

• Experience in repairs/maintenance/housing would be advantageous.
• Ability to provide excellent customer service.
• Proficient in scheduling and organizing maintenance work.

Responsibilities

• Provide customer service to residents and tenants.
• Arrange appointments for maintenance and repairs.
• Schedule appointments with tradespeople and supervisors.
• Log current jobs and update information as needed.
• Perform general admin duties.

Skills

Opti-time experience

Good telephone manner

Organizational skills

Ability to prioritize work

Attention to detail

Job description

Response & Day to Day

Based in West London

Monday to Friday

40 hours per week

3 Month Contract, Potential to go Permanent

£12.00 per hour

Our client is looking for a Planner, previous experience within repairs/maintenance/housing would be advantageous. As a ReactiveMaintenance Planner, you are the key person communicating between the resident and maintenance worker.

The role involves tasks such as;

• Providing customer service to residents and customers/tenants.
• Arranging appointments for residents/tenants regarding maintenance/repair issues within their properties.
• Scheduling appointments for maintenance work.
• Dealing with resident queries and offering general support to maintenance help desk organising appointments with trade’s people to carry out the appointments in a cost effective and organised manner.
• Dealing with queries from residents, changing appointment.
• Rescheduling appointments and scheduling prioritising emergency repair issues.
• Closing jobs ready for invoicing.
• Logging current jobs onto company database.
• Working with Supervisors and trades people to organise and schedule work.
• Updating and changing information as the job changes.
• Ordering equipment needed for the job.
• General Admin duties such as filing, scanning etc.

Skills and experience required;

• For this position you must have Opti-time experience.
• The ideal candidate will have a good telephone manner, be organized, have the ability to prioritize work, and pay attention to detail.

A reference contact must be provided upon application.