Residential Sales Coordinator

Mick George; Great Stukeley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A regional construction services provider is seeking a customer service-focused individual to manage sales calls and enhance customer experience in a dynamic environment. Responsibilities include answering calls, processing orders, and seeking sales opportunities. The ideal candidate will demonstrate excellent communication skills, attention to detail, and the ability to work independently. Previous experience in the construction or waste industry is a plus. This position offers various employee benefits.

Benefits

NEST Pension

Employee Assistance Programme

Gym discount

Long-service rewards

Qualifications

• Experience in the construction/aggregates/waste industry is advantageous.
• Driven and pro-active individual sought.
• Excellent attention to detail.

Responsibilities

• Answer and manage sales calls from residential customers.
• Process orders and payments for quotes provided.
• Identify and pursue cross-selling opportunities.
• Maintain customer relationships via CRM systems.
• Ensure high levels of customer service throughout.

Skills

Computer literate & Microsoft Office Skills

Organised with a polite and confident telephone manner

Flexibility to complete tasks efficiently

Ability to work under instruction and use own initiative

Job description

Location

Head Office, Huntingdon

Working Hours

Monday – Friday 08:00-17:00

Pay

To be discussed

Benefits

NEST Pension operated via salary sacrifice, Employee Assistance Programme, Multi-Discount platform, Company issued PPE, Cycle to work scheme, Gym discount, Long-service rewards, Partnership with Inform Mortgages (Including complimentary will-writing support, free mortgage advice & other financial services)

Role Overview

The role will heavily rely on a positive, customer service focused individual who thrives in fast paced environment. Day to day answering the phone lines to our residential market, pricing our services, understanding what the works are and cross selling multiple services and products. Ensuring the customer has the ultimate experience where they can, using our systems to efficiently create the quotation, send to the customer and covert to an order.

Responsibilities

• Answering incoming sales calls from existing and new residential customers
• Pricing Residential and Construction customers’ sales enquiries using the pricing resources provided.
• Taking orders and processing payments for residential customers that you have quoted.
• Identify cross-selling and up-selling opportunities and gathering further information on all enquiries.
• Offer a high level of customer service, ensuring a positive customer journey.
• Tailoring sales approach to suit the customer.
• Managing residential online enquiries & skip sales inbox
• Responding to emails in a professional and timely manor
• Understanding the needs and requirements for the residential market
• Entering all quotations into the CRM system, recording notes, and maintaining your individual priority pipeline by continuing contact with the customer
• Converting quotations into orders via strong sales knowledge and regular customer contact.
• Cross-referencing daily online enquiries created to ensure all cross-selling opportunities are maximised.
• Building quick relationships with customers
• Undertaking sales/marketing campaigns
• Meet KPI’s for Sales campaigns and proactive call outs.
• Upholding a high service level across residential phone lines
• Managing price increases as and when the business needs
• Understanding the portals and encouraging companies to use them.
• Feeding back KPI statistics to management on a weekly basis
• Working with the Sales Team to pro-actively work through Trade pipeline.
• Providing feedback to manager on competitors and market information
• Work closely with Sales Supervisor to ensure a joint approach to residential customers and online promotions.

Qualifications / Experience

• Computer literate & Microsoft Office Skills
• Flexibility to get tasks completed as needed with excellent attention to detail.
• Ability to work under instruction whilst using own initiative where necessary.
• Highly organised with a polite and confident telephone manner.
• Previous experience within the construction/ aggregates/ waste industry would be advantageous but not essential.
• Driven and pro-active individual.

Equality of opportunity

The Mick George Group is committed to providing equality of opportunity for all. The company seeks to employ a workforce that reflects the diverse community at large and values the individual’s contribution irrespective of sex, age, marital status, disability, sexual orientation, gender reassignment, race, colour, religion or belief, ethnic or national origin.