Residential Property Manager

Ateneu; City Of London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading property management company is seeking a dedicated property manager to oversee a residential portfolio in London. The role includes conducting check-ins, handling maintenance, and ensuring excellent resident experiences. A minimum of three years in residential property management and an ARLA or NFOPP qualification are required. Strong communication and IT skills are essential.

Qualifications

• Minimum of three years' experience in residential property management.
• ARLA or NFOPP qualification required.
• Customer service must be a top priority.
• Strong written and spoken communication skills.
• Excellent IT proficiency.

Responsibilities

• Conduct resident check-ins and move-outs.
• Handle maintenance enquiries and liaise with building managers.
• Resolve issues and complaints.
• Ensure an excellent resident experience throughout tenancy.

Skills

Residential property management experience

Customer service

Strong communication skills

IT proficiency

Ability to remain calm under pressure

Education

ARLA or NFOPP qualification

Job description

Overview

Position Overview: PMR is delighted to be partnering with a build-to-rent developer to hire a property manager for their dedicated and high-performing team. The property manager will oversee a residential portfolio, managing tenancies from move-in to move-out.

Responsibilities

• Conducting resident check-ins and move-outs.
• Handling maintenance enquiries and liaising with building managers on maintenance issues.
• Resolving issues and complaints.
• Ensuring an excellent resident experience throughout the tenancy.
• Managing dilapidations and deposit returns.
• Working closely with tenancy and finance teams to ensure a seamless resident journey.

Qualifications

• Minimum of three years\' residential property management experience.
• ARLA or NFOPP qualification required.
• Customer service must be a top priority.
• Strong written and spoken communication skills.
• Excellent IT proficiency.
• Ability to remain calm under pressure.
• Customer-focused, responsive, polite, and able to prioritise tasks effectively.

Application Details

• Interested individuals are encouraged to apply for further information about the role.