Resident Service Officer

Adecco; North East; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A public sector organization in the UK is seeking a Resident Service Officer to provide excellent services to housing residents. Responsibilities include maximizing income collection and responding to resident enquiries through various methods. Ideal candidates will have prior income collection experience and the ability to use specific housing software. The role offers flexibility with a mostly remote working arrangement.

Qualifications

• Previous income collection experience in a rents setting.
• Ability to use Northgate housing and rentsense.

Responsibilities

• Respond to routine enquiries from residents.
• Maximise revenue streams to improve income collection rates.
• Provide expert advice and information to residents.

Skills

Income collection experience

Ability to use Northgate housing and rentsense

Job description

Overview

Client: Local Authority in Newham

Job Title: Resident Service Officer

Pay Rate: 21.23 an hour PAYE/ 27.56 an hour PAYE

Hours: 36 Hours a week (Mon-Fri) 9AM-5PM

Duration: Initial 3 month contract

Location: Mostly working from home unless home visits needed, court attendance or team meetings at office. Office based at 1000 Dockside Road E16 2QU, Stratford Hub and Abbey Rd Depot

Job Purpose

To carry out a range of duties as directed within Resident Services, to the Boroughs housing residents, irrespective of tenure. With a strong focus on income collection maximisation and client relations, officers will provide excellent services to customers

Key Tasks & Accountabilities

1. To respond to routine enquiries from residents, in person, through correspondence and by telephone.
2. To ensure personal objectives and targets are met.
3. To interview residents by phone, in the office or via home visits as required.
4. To maximise all revenue streams to improve income collection rates and minimise the levels of debt to the Council. To monitor arrears cases and ensure that prompt action is taken, including liaison with revenues & benefits, mortgage lenders and instigating legal proceedings.
5. To actively promote to residents the range of payment methods available and signpost customers to the relevant financial or other support available.
6. Provide expert advice and information to residents in respect of interventions for managing arrears and welfare benefit entitlements.

Preferred experience and skill set

1. Previous income collection experience in a rents setting
2. Ability to use Northgate housing and rentsense

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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