Resident Liaison Officer - Social Housing

Approach Personnel Ltd; Leeds; On-site; GBP 30,000; Full time

Job summary

A leading social housing contractor in the UK is looking for an experienced Resident Liaison Officer to oversee communication between residents and project teams in refurbishment projects. This permanent role based in Wakefield requires strong interpersonal and communication skills, with experience in social housing environments. A competitive salary, car allowance, and various benefits are included.

Benefits

Basic Salary of up to £30,000

Car Allowance of £5,250

Yearly bonus incentives

Access to an online discounts portal

Employee assistance program

Qualifications

• Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector.
• Experience working in occupied social housing environments.

Responsibilities

• Provide residents with timely updates regarding works.
• Conduct pre-start visits to explain scope and answer resident queries.
• Manage complaints and resolve issues sensitively and professionally.
• Organise resident meetings and progress updates.

Skills

Strong communication skills

Interpersonal skills

Customer-first approach

Understanding of refurbishment works

Job description

Are you an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors?

Approach Personnel are proud to be partnered with one of the UK's largest social housing contractors in the UK, who are currently on the look out for an experienced Resident Liaison Officer in refurbishment projects to join them on a permanent basis out of their Wakefield office. As a Resident Liaison Officer, you will be responsible for overseeing communication between residents, site teams and project managers, with regards to ongoing works.

What's in it for you?

• Basic Salary of up to £30,000 (D.O.E)
• Car Allowance of £5,250
• Yearly bonus incentives
• Access to an online discounts portal, employee assistance program & much more!

What are we looking for?

• Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector.
• Strong communication and interpersonal skills, with a customer-first approach.
• Understanding of kitchen and bathroom refurbishment works
• Experience working in occupied social housing environments.

Key Responsibilities

• Provide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment works
• Conduct pre-start visits to explain the scope of works and answer resident queries.
• Manage complaints and resolve issues sensitively and professionally
• Organise and attend resident meetings, open days, and progress updates.
• Ensure residents are aware of health and safety procedures and property access needs.
• Support vulnerable residents and ensure special requirements or adjustments are considered.

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