Resident Liaison Officer - Major Works Team

City of London Corporation; City Of London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A local government organization in London is looking for a Resident Liaison Officer to support the Major Works Team in engaging with tenants and managing refurbishment projects. The ideal candidate will have excellent people skills and experience working in challenging customer environments. A hybrid working model is in place, requiring office attendance at least 3 days a week.

Qualifications

• Experience dealing with a range of customers and stakeholders.
• Experience in refurbishment is beneficial.
• Ability to demonstrate a customer-focused approach.

Responsibilities

• Support the delivery of planned maintenance and refurbishment.
• Engage with tenants and leaseholders effectively.
• Work within a structured team.

Skills

Excellent people skills

Customer focus

Ability to work under challenging circumstances

Job description

Resident Liaison Officer – Major Works Team

Workplace Attendance Category for this role is: -

Hybrid – you'll be expected to be in the office at least 3 days per week or 60% of your working time in the office.

The City of London's Housing Service manages 12 estates, totalling 5,500 homes. Three of these estates are in the Square Mile (including the iconic Barbican Estate) and a further nine estates are in neighbouring London boroughs.

Our tenants and leaseholders are at the heart of everything we do, supporting us as we strive to effectively manage, maintain, and improve the property that is their home.

The Major Works Team (HRA) is primarily responsible for the delivery of an ambitious capital programme of planned maintenance and refurbishment to the Corporation's social housing stock over the next ten years. Works will include:

• roof and window replacement
• communal decorations
• mechanical and electrical upgrades
• fire safety
• internal decent homes
• potential decarbonisation elements

We are looking for a self‑motivated and enthusiastic Resident Liaison Officer, keen to work as part of a structured team and with a real passion for resident engagement within social housing. This will be an opportunity to shape a key role from the outset.

• Excellent people skills and significant experience of dealing with a range of customers and stakeholders, often in challenging circumstances.
• Experience of working in refurbishment – either client‑side or for a contractor – would be beneficial.
• Customer focus, right attitude, drive and enthusiasm are key ingredients for this role.
• Exempt from the Rehabilitation of Offenders Act; successful applicants will be required to obtain a standard Disclosure & Barring Service check.

Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. For more details please go to .