Resident Liaison Officer (Customer Care)

Mulalley; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established construction company is seeking to expand its resident liaison team in the Richmond area. The role involves being the main contact for residents, conducting interviews and surveys, and ensuring effective communication. Applicants should have strong customer service skills, the ability to build relationships, and must possess a full UK driving licence. A starting salary of £30,000 is offered alongside a car allowance and various benefits, including healthcare and a staff referral bonus.

Benefits

A starting salary of £30,000 plus £4,000 car allowance

26 days of holiday + bank holidays

Healthcare

Pension

Training

Staff discount scheme

Staff service awards

Health and Wellbeing

Treat days

Loyalty bonus

Staff referral bonus scheme (£2000)

Regular company social events

Enhanced paternity and maternity benefits

Uniforms and PPE

Free eye tests

Free flu jabs and vaccinations (voluntary)

Cycle to work scheme

Qualifications

• Must have their own car and a full UK driving licence; driving involved.

Responsibilities

• Central point of contact for residents.
• Carry out interviews, surveys, and home visits.
• Resolve residents' concerns and complaints.
• Keep residents updated.
• Attend ad-hoc resident-related meetings.

Skills

Good communication skills

Customer service skills

Ability to build relationships

Self-motivated

Manage busy workloads

Work accurately under pressure

Job description

Overview

We are an award-winning construction company seeking to expand our resident liaison team in the Richmond area.

We are looking for individuals with experience in the public, retail, or care sectors who are dedicated to providing exceptional customer service. For us, ensuring customer satisfaction is not only a priority but an essential aspect of our operations.

The role

• Being the central point of contact for residents whose homes we are working in
• Carrying out resident interviews, surveys, and daily visits to residents at home
• Keeping residents updated
• Dealing and resolving residents' concerns and complaints
• Attending ad-hoc resident-related meetings

Qualifications

• Has good communication and customer service skills
• Has the ability to build good relationships
• Can manage busy workloads and is self-motivated
• Has the ability to work accurately under pressure
• Has their own car and a full UK driving licence; driving involved (mileage reclaimable)

Benefits

• A starting salary of £30,000 plus £4,000 car allowance
• 26 days of holiday + bank holidays
• Healthcare
• Pension
• Training
• Staff discount scheme
• Staff service awards
• Health and Wellbeing
• Treat days
• Loyalty bonus
• Staff referral bonus scheme (£2000)
• Regular company social events
• Enhanced paternity and maternity benefits
• Uniforms and PPE
• Free eye tests
• Free flu jabs and vaccinations (voluntary)
• Cycle to work scheme

Interviews held at our offices in Woodford Green, Essex, or by teams