Resident Liaison Officer

PSR Solutions; Wednesbury; On-site; GBP 30,000 - 40,000; Full time

Job summary

A construction company is recruiting for a Resident Liaison Officer (RLO) to support refurbishment projects in Birmingham. The ideal candidate will have experience in delivering customer care services and excellent communication skills to ensure resident satisfaction. Responsibilities include conducting meetings with residents, managing information, and maintaining strong relationships. The role involves weekly pay from Monday to Friday and is vital for effective resident engagement during construction activities.

Qualifications

• Experience delivering customer care services on refurbishment projects.
• Ability to develop relationships with residents and project teams.
• Understanding of safety responsibilities for residents.

Responsibilities

• Deliver a full resident and customer care service.
• Conduct pre-commencement meetings and ongoing resident communications.
• Manage resident information packs and customer records.

Skills

Excellent communication skills

Relationship building

Customer care service

Job description

PSR solutions are recruiting for a Resident Liaison Officer (RLO) to work on a construction site in Birmingham on behalf of our client who has a nationwide presence.

RLO roles and responsibilities:

• Experienced in delivering a full resident and customer care service to residents impacted upon refurbishment projects.
• Confident, outgoing and persuasive in a professional manner, to undertake pre-commencement meetings with residents to brief on works, effect daily resident communications / visits where work is underway and provide post completion liaison to ensure high levels of resident satisfaction are realised.
• Responsible for collation of resident information packs and administration of customer records, KPI's etc.
• Excellent communication skills with project team and residents to feedback and co-ordinate and communicate appointments and requirements. Good ability to develop relationships.
• Full understanding of responsibilities associated with ensuring a safe environment is maintained for residents and maintenance of their welfare at the end of the working day.
• Willingness to support and promote the company and its activities at open days and community engagement events.

RLO requirements:

• 2 x references from a previous RLO position
• SSSTSRLO Benefits

Weekly pay Monday to Friday

If you are interested in this RLO role or would like more information, please contact the Trades and Labour team at PSR Solutions