Resident Liaison Officer

Howells Recruitment; Twickenham; On-site; GBP 31,000 - 35,000; Full time

Job summary

A leading recruitment agency is seeking Resident Liaison Officers for full-time positions across locations in the United Kingdom. The role focuses on fostering positive relationships with residents during refurbishment and maintenance projects. Candidates should possess strong communication skills and a clean driving license, though training will be provided. This position offers a salary range of £31,000 to £35,000, along with potential packages or company vans depending on the specific role.

Qualifications

• Experience in customer service or a similar client-facing role.
• Ability to communicate effectively with a diverse range of individuals.
• Full clean driving license mandatory.

Responsibilities

• Develop positive relationships with residents during maintenance works.
• Resolve complaints and queries efficiently.
• Visit tenants and inform them about work timelines.
• Act as the main point of contact for tenants.

Skills

Positive relationship development

Problem resolution

Communication

Customer service

Job description

Multiple roles based in Uxbridge, Guildford and St Albans

Full time, permanent

£31,000 – £35,000 + package or company van (depending on position)

We are working with leading main contractors to find successful and proactive Resident Liaison Officers to join teams delivering planned maintenance and retrofit contracts within Social Housing. Your responsibility will be to develop positive relationships with residents to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. These schemes are working closely with public sector clients, so previous experience working for a main contractor on similar projects is ideal but not required as training is given on the job.

Key Responsibilities include:

• Working on planned maintenance projects
• Full clean driving licence with own vehicle
• Pre-entry visits and company inductions
• Collect tenancy agreement/approval forms
• Visiting tenants in their homes and advising them on when and what work is being carried out
• Act as the main point of contact and deal with any problems/queries that the tenant may have
• Contacting neighbourhood housing associations and establishing working relations with them
• Visiting properties that are being refurbished with potential tenants and advising them on completion dates
• Attending and chairing tenant forum meetings to advise tenants of works being carried out

Please apply online now, or call Meg from 07984 974707 for more information!

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service and Administrative; Construction and Repair and Maintenance