Resident Liaison Officer

Daniel Owen Ltd; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading construction firm is seeking an experienced Resident Liaison Officer to serve as the primary contact between residents and project teams throughout retrofit projects. The role requires strong knowledge of retrofit processes, exceptional communication skills, and the ability to manage multiple properties. Individuals should be empathetic, organized, and capable of problem-solving in a dynamic environment. This position offers a temporary contract based in Enfield, with a pay rate of £18.71 per hour Umbrella, and involves conducting home visits and supporting resident engagement efforts.

Qualifications

• Proven experience in a customer-facing role within housing or construction.
• Working knowledge of retrofit processes and energy efficiency upgrades.
• Exceptional communication skills with diverse communities.

Responsibilities

• Serve as the main liaison for residents during retrofit projects.
• Conduct home visits and surveys to explain retrofit measures.
• Manage resident expectations and resolve issues effectively.

Skills

Resident Engagement

Communication skills

Organisational skills

IT literacy

Problem-solving

Tools

MS Office

CRM systems

Scheduling software

Job description

Resident Liaison Officer

Based in Enfield

Temp on going

£18.71 per hour Umbrella

Experience in retrofit and SHDF

Needs to be able to drive and have a clean driving Licence

Needs to be a team player and proactive

Properties are scattered over Enfield

2 stage interviews

1 hour drive away Max

We are seeking an experienced Resident Liaison Officer (RLO) with strong knowledge of retrofit programmes, including energy‑efficiency upgrades, whole‑house retrofit, PAS 2030 / PAS 2035 processes, and decarbonisation works. The successful candidate will act as the primary point of contact between residents, contractors, and project teams—ensuring clear communication, minimal disruption, and a positive resident experience throughout the retrofit process.

Key Responsibilities

• Resident Engagement & Communication
  • Serve as the main liaison for residents throughout pre‑works, installation, and post‑works stages of retrofit projects.
  • Conduct home visits, surveys, and resident briefings to explain retrofit measures, timelines, and access requirements.
  • Provide clear, accessible information to residents about works such as insulation, ventilation upgrades, heating system replacements, and other energy‑efficiency improvements.
  • Manage resident expectations and resolve any concerns or issues promptly and professionally.
• Project Coordination
  • Work closely with retrofit assessors, coordinators, designers, and contractors to ensure accurate resident data, property access, and scheduling.
  • Support the delivery of PAS 2035‑compliant projects by assisting in gathering required resident information and providing feedback to project teams.
  • Track and update appointment schedules, access arrangements, and resident satisfaction.
  • Report progress, risks, and resident feedback to project management teams.

Skills & Experience RequiredEssential

• Proven experience as a Resident Liaison Officer, Resident Engagement Officer, or similar customer‑facing role within housing, construction, or retrofit.
• Working knowledge of retrofit processes, energy‑efficiency upgrades, and PAS 2030 / PAS 2035 standards.
• Exceptional communication and interpersonal skills, with the ability to work with diverse communities.
• Strong organisational skills and the ability to manage multiple properties and appointments.
• Experience handling complaints and resolving issues diplomatically.
• IT literacy (MS Office, CRM systems, scheduling software)

Personal Qualities

• Empathetic and resident-focused.
• Highly organised with strong attention to detail.
• Calm under pressure and adaptable to change.
• Able to work independently and as part of a multidisciplinary team