Resident Liaison Officer

Recco; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A national construction firm seeks a Resident Liaison Officer (RLO) for a refurbishment project in Reading. The RLO will communicate effectively with residents, manage concerns, and ensure minimal disruption. Candidates should have solid interpersonal skills and experience in customer-facing roles within construction. This committed individual will support project teams and uphold safety standards. Opportunities for career development within the Planned Works division are available.

Benefits

High-profile community-focused projects

Career development opportunities

Supportive work environment

Qualifications

• Proven experience in a Resident Liaison Officer or community engagement role in construction.
• Strong communication and interpersonal skills.
• Ability to manage sensitive situations and resolve conflicts.

Responsibilities

• Serve as the main point of contact for residents.
• Proactively communicate planned works and schedules.
• Conduct regular site visits and resident meetings.
• Maintain accurate records of communications and complaints.

Skills

Interpersonal skills

Communication

Negotiation

Organizational skills

Job description

Job Title : Resident Liaison Officer

Location : Reading

Salary : £30,000 - £40,000 (DOE) + Package

About the Role

Our client, a specialist Planned Works division within a national construction and refurbishment organisation, is seeking a Resident Liaison Officer (RLO) to support a refurbishment and maintenance works in Reading. The successful candidate will act as the primary point of contact for residents, ensuring clear communication, minimal disruption, and a positive experience throughout the project. This role is ideal for someone with excellent interpersonal skills, experience in customer-facing roles, and an understanding of housing refurbishment or construction environments.

Key Responsibilities

• Serve as the main point of contact for residents, addressing queries, concerns, and updates related to the project.
• Proactively communicate planned works, schedules, and any changes to residents.
• Coordinate with site teams and subcontractors to ensure works are carried out with minimal disruption.
• Conduct regular site visits and resident meetings to provide updates and gather feedback.
• Maintain accurate records of communications, complaints, and actions taken.
• Support the project team in managing resident expectations and promoting positive community engagement.
• Assist in monitoring compliance with health, safety, and safeguarding policies on site.

Candidate Requirements

• Proven experience in a Resident Liaison Officer, customer liaison, or community engagement role within construction or refurbishment projects.
• Strong communication, negotiation, and interpersonal skills.
• Ability to manage sensitive situations and resolve conflicts professionally.
• Organised and able to maintain accurate records.
• Knowledge of housing sector, planned works, or refurbishment projects is advantageous.

Benefits

• Work on a high-profile, community-focused refurbishment project.
• Opportunity to develop your career within a specialist Planned Works division.
• Supportive, collaborative, and safety-focused environment