Resident Liaison and Project Co-ordinator

Babergh and Mid Suffolk District Council; Wenham Magna; Hybrid; GBP 31,000 - 37,000; Full time

Job summary

A local government authority in Wenham Magna is seeking a Resident Liaison and Project Co-ordinator. This full-time permanent role involves managing customer relations, supporting project delivery, and ensuring effective communication across various teams. Ideal candidates should possess an NVQ Level 3 or equivalent, alongside proven project management and customer service experience. Additional benefits include a competitive salary, generous leave entitlement, and hybrid work opportunities. Closing date for applications is 14 December 2025.

Benefits

Great opportunities for learning and development

Generous leave entitlement

Competitive Local Government Pension Scheme

Wellbeing Support Program

Employee Assist Program

Health Care Options

Qualifications

• Proven experience in supporting project delivery and investment programmes.
• Confident in managing the customer and resident liaison process.
• Ability to manage competing priorities under pressure.

Responsibilities

• Act as a customer-focused professional managing project delivery.
• Monitor project timetables and communicate milestones to stakeholders.
• Lead on customer liaison across multiple programmes.

Skills

Customer service

Project management

IT skills (Microsoft Office)

Complaint resolution

Education

NVQ Level 3, ONC, or equivalent

Job description

Overview

Babergh and Mid Suffolk District Council are looking to recruit a Resident Liaison and Project Co-ordinator to join our team based in Great Wenham, Colchester. You will join us on a full-time, permanent basis. The successful candidate will earn a competitive salary of £31,537 - £36,363 per annum (pro rata for part time).

Full time, part time and job share opportunities will be considered.

What we are looking for

Babergh and Mid Suffolk District Councils are looking for a Resident Liaison and Project Co-ordinator to join us in the Property Asset and Compliance Team within our Housing Directorate.

You will embody our values, commitment, and motivation to make a difference for our residents, clients, and communities.

About the role

Reporting to the Business Services Manager, you will play a key role in delivering a highly effective, customer-focused, and innovative business support function.

Key Responsibilities

• Act as a customer-focused, well-organised professional who can manage competing priorities under pressure.
• Provide comprehensive support for the day-to-day delivery of programmes and projects in line with the project management framework.
• Monitor and maintain project timetables, ensuring key milestones are achieved and effectively communicated to stakeholders.
• Manage and respond to complaints, addressing areas of customer dissatisfaction promptly and professionally.
• Lead on customer / resident liaison activities across multiple programmes and projects.
• Attend liaison meetings (in person or virtually), ensuring a high standard of customer service and accurate minute-taking.
• Raise and process work orders, purchase orders, invoices, and variation requests efficiently.
• Utilise strong IT skills, particularly in Microsoft Office, to support project delivery.
• Hold a full UK driving licence and have access to a vehicle for home visits.

About you

• You will hold an NVQ Level 3, ONC, or equivalent qualification, or demonstrate comparable knowledge gained through experience.
• You will have proven experience in supporting the delivery of work projects and investment programmes, including assisting with project management activities.
• You will be confident in managing the customer and resident liaison process, from initial setup through to ongoing engagement and resolution.

About us

Working together across our Councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk.

We are proud of the role we play in creating the environment, economy, and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With picturesque market towns, 60 conservation areas and with two Areas of Outstanding Natural Beauty (AONB) within our districts, it is little wonder that we are consistently within the top 50 places to live in the UK.

Benefits of working for us

• Great opportunities for learning and development.
• Generous leave entitlement (equivalent to 26 days a year, increasing to 31 days after 5 years’ service, plus bank holidays).
• Competitive Local Government Pension Scheme.
• Wellbeing Support Program.
• Employee Assist Program.
• Health Care Options.

Our ways of working

Work is what we do, not where we go! We are committed to working in a more Hybrid way, with a mix of office, home, and remote based working (Business needs permitting). This has worked well for us and is something we will be continuing with.

We are committed to supporting equality and diversity, Babergh and Mid Suffolk District Councils provide opportunity and ambition for all, supporting and enabling our people to deliver the best possible service for our residents.

Closing date: 11pm, 14 December 2025.

Interview date : 18 December 2025.

If you think you have what it takes to be successful in this Resident Liaison and Project Co-ordinator role, even if you don’t meet all the requirements, please apply. We would appreciate the opportunity to consider your application.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts