Resident Insight & Engagement Manager

Corserv, Ltd.; Bodmin; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A community-focused organization in Bodmin is seeking a Knowing our Residents Manager to lead resident engagement services. This role involves understanding resident needs through feedback and insights to drive service improvements. The ideal candidate will communicate effectively with diverse stakeholders and foster collaboration across teams. A competitive benefits package includes hybrid working, generous leave, and support for professional development.

Benefits

Local Government Pension Scheme

28 days annual leave plus bank holidays

Access to discounts on services

Qualifications

• Understanding of Regulator of Social Housing requirements.
• Experience in communicating complex issues to diverse audiences.
• Ability to lead and motivate teams.

Responsibilities

• Deliver resident engagement services.
• Develop service improvements based on resident feedback.
• Inspire others to enhance resident engagement.

Skills

Communication

Relationship building

Leadership

Customer insight

Education

CiH level 4 or degree

Professional qualification or service-related experience

Job description

A community-focused organization in Bodmin is seeking a Knowing our Residents Manager to lead resident engagement services. This role involves understanding resident needs through feedback and insights to drive service improvements. The ideal candidate will communicate effectively with diverse stakeholders and foster collaboration across teams. A competitive benefits package includes hybrid working, generous leave, and support for professional development.