Resident Advisor

Fresh; Gloucester; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading student accommodation provider in Gloucester seeks a Resident Advisor to foster a welcoming and supportive environment for residents. This role involves managing social events, providing outstanding customer service through various communication channels, and assisting with administrative tasks such as handling rental payments. Ideal candidates should be organised, enthusiastic about community building, and capable of creating a positive living atmosphere. This full-time role operates Monday to Friday during designated hours.

Benefits

Generous holiday entitlement

Health cash plan

Life Insurance

Cycle to work scheme

Exclusive shopping discounts

In-house Learning & Development team

Qualifications

• Passionate about creating a welcoming community for residents.
• Highly organised with excellent time management skills.
• Strong inter-personal skills to engage residents and colleagues.

Responsibilities

• Support residents by managing social events and communication.
• Provide outstanding customer service via email and phone.
• Assist with administrative duties like rental payments.

Skills

Excellent communication skills

Organisational skills

Customer service orientation

Problem-solving skills

Enthusiasm

Job description

Our welcoming resident s team at New Bridewell are looking to appoint a Resident Advisor to join Fresh and help contribute to the delivery of an outstanding place for our residents to live.

As Resident Advisor, you will work 37.5 hours per week in a collaborative team between 8am and 6pm Monday - Friday on a rota basis.

We re looking to speak with individuals who are passionate about creating a welcoming and vibrant community, ensuring our residents feel safe, supported and engaged. You ll help create a positive living environment by organising social events, managing communication through social media platforms, and utilising traditional communication methods. You will also support the wider team with administrative duties such as welcoming residents at reception and taking accurate rental payments to ensure the efficient running of the building.

In this role, you will provide outstanding customer service via email and phone and be the first point of contact for residents within the building. As Resident Advisor, we are looking for someone who is solutions oriented, enthusiastic and ready to make an impact.

If you enjoy liaising with colleagues on site and across the wider business, as well as the residents, this could be just the opportunity for you.

About you:

We re looking to speak with individuals who are approachable, passionate and want to help build the sense of the community within the building. You must be able to listen to the residents and be highly organised with your daily tasks. Your excellent time management skills will balance your strong administrative skills, but most importantly, you will help create a safe and welcoming space where residents feel comfortable.

Benefits of working at Fresh?

We offer:

• A dedicated Training team to assist you with development of your on-job training.
• A generous holiday entitlement of 25 days, plus bank holidays to recharge and enjoy life beyond work.
• An in-house Learning & Development team to support you with personal and professional development including vocational qualifications.
• Health cash plan to contribute to everyday healthcare expenses.
• Access to Your Wellbeing programme & OpenUp a confidential wellbeing platform.
• Stay active and take advantage of our cycle to work scheme.
• Life Insurance for peace of mind.
• Access to exclusive shopping discounts

About Fresh:

Fresh are a multi award-winning student accommodation provider with over 20,000 beds in our portfolio across the UK & Ireland. We re looking for someone to support their residents and the wider operational team.

We create great places to live, built on the simple principle that the people around can make a huge difference to your way of life. If you re a people person who loves working collaboratively and is great at making things happen, then you ll fit right in!