Reservations Sales Agent

Elite Hotels; Eastbourne; On-site; GBP 24,000 - 28,000; Full time

Job summary

A premier hotel chain in Eastbourne is looking for a Reservations Sales Agent to join their enthusiastic team. This role involves responding to room sales inquiries through various channels and ensuring top-notch guest experiences. Ideal candidates should have strong customer service skills and a confident telephone manner. A passion for learning and teamwork is essential. This position offers competitive hours and incentive opportunities.

Benefits

Incentive opportunity to earn extra £200 per month

Friendly working environment

Qualifications

• Previous experience as a hotel reservationist or receptionist preferred.
• Good customer service and interpersonal skills essential.
• An excellent and confident telephone manner.

Responsibilities

• Handle room sales inquiries via phone or email.
• Ensure guest bookings and dinner reservations are managed professionally.
• Promote hotel facilities confidently to guests.

Skills

Customer service skills

Interpersonal skills

Telephone manner

English language (written and verbal)

Job description

Reservations Sales Agent Overview

• You will be working within an enthusiastic and friendly Reservations team, taking all room sales enquiries via telephone or via email.
• As a Reservationist you will be ensuring that all guest room bookings and dinner reservations are dealt with in a flawless and professional manner and ensuring that upselling and exceeding expectations is part of your day to day role.
• You will be familiar with all hotel facilities and be confident in promoting and recommending these to our guests.
• Hours are 32hrs per week working over four or five days out of seven which will include weekends and bank holidays. The office is covered from 8am to 8pm so shifts will be varying around these hours.
• Incentive opportunity to earn an extra £200 per month if you exceed budget revenue of 5% or more in leisure sales.

Reservations Sales Agent Key Attributes

• Previous experience as a hotel reservationist or receptionist preferred.
• Good customer service and interpersonal skills essential, enabling you to work efficiently within a close team.
• An excellent and confident telephone manner.
• Possess a excellent command of the English language, both written and verbal
• Enthusiasm to learn and the ability to hit the ground running with a smile on your face is essential.

At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.