Reservations, Meetings & Events Agent

Cycas Hospitality; Slough; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality company in Slough is seeking a dedicated Reservations, Meetings & Events Agent. This role involves managing reservations, coordinating events, and ensuring exceptional service to guests. Ideal candidates will be motivated, organized, and possess excellent communication skills. The company offers opportunities for growth and a supportive work environment, along with training and travel discounts.

Benefits

Ongoing training and development

Travel discounts worldwide

Fun, spirited workplace

Global career opportunities

Qualifications

• Previous hotel or customer service experience is a plus.
• Ability to multitask in a lively, fast-paced environment.
• Strong attention to detail and effective communication skills.

Responsibilities

• Handle daily incoming reservations and event inquiries.
• Update bookings and confirmations with accuracy.
• Coordinate event details and ensure smooth operations.
• Build positive relationships with clients and partners.

Skills

Motivated and guest-focused

Strong organizational skills

Excellent telephone skills

Tools

Opera PMS knowledge

Job description

Moxy & Residence Inn Slough - SL1 1GZ

Cycas Hospitality

We’re looking for an energetic, organised and guest‑focused Reservations, Meetings & Events Agent to join our crew at the dual‑branded Moxy & Residence Inn Slough! If you love helping guests, enjoy fast‑paced days, and want to build your career in hotel commercial operations, this role is for you.

At Cycas, we put people first. We encourage our crew to be their true selves so they can deliver POSITIVELY OUTRAGEOUS service every day.

What You’ll Be Doing

• Handle daily incoming reservations, groups, and event enquiries
• Update bookings, confirmations and rooming lists with accuracy
• Coordinate event details and ensure smooth handover to the operations team
• Assist in managing group allocations and tracking pick‑up
• Maintain the M&E diary and support with meeting room set‑up information
• Help prepare weekly commercial and operations communication
• Build positive relationships with clients, agents and travel partners
• Support with system updates, data entry and Opera maintenance
• Arrange and host property show rounds when required
• Work closely with the Reservations, M&E Manager on rate loading, proposals and client follow‑up
• Proactively spot upsell opportunities and support revenue growth

This is a hands‑on role focused on coordination, communication, and accuracy — perfect for someone developing their commercial career.

What We’re Looking For

• Passionate, motivated and guest‑focused
• Strong organiser with good attention to detail
• Comfortable multitasking in a lively, fast‑paced environment
• Confident communicator with excellent telephone skills
• Opera PMS knowledge (preferred, not essential)
• Previous hotel or customer service experience

What We Offer

• A fun, spirited workplace where individuality is celebrated
• Global career opportunities across 7,000+ hotels
• A supportive and ambitious commercial team to learn from
• Ongoing training and development
• Travel discounts worldwide
• A chance to be part of a growing, innovative company

If you’re ready to grow your career and be part of something exciting, we’d love to hear from you!

Please apply with your CV, current salary, and notice period.

All offers of employment are subject to two satisfactory references and proof of eligibility to work in the UK.