Reservations Manager

Elite Hotels (Rotherwick) Ltd.; Forest Row; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hotel group in the United Kingdom is seeking a Reservations Manager to develop an effective sales team and maximize occupancy across 106 bedrooms. The role involves effective management of room rates and inventory while ensuring excellent customer service. Candidates should have prior experience in hotel reservations, preferably in a managerial role, and possess strong people management skills. This is an exciting opportunity to work within the luxury hotel sector.

Qualifications

• Previous experience within hotel reservations is essential, ideally in management or supervisory capacity.
• Excellent people management skills with proficiency in office management.
• Experience in the luxury hotel sector would be an advantage.

Responsibilities

• Develop the Reservations Office into an effective sales team.
• Maximize revenue through management of room rates and inventory.
• Ensure smooth administration of the Reservations department.

Skills

People management skills

Office management

Team training and development

Communication

Job description

Reservations Manager Overview

As Reservations Manager you will be responsible for developing the Reservations Office into an effective sales team that is able to convert enquiries to maximize the occupancy of 106 bedrooms. You will seek to maximise revenue through effective management of room rates and bedroom inventory.

You will also be responsible for the professional and smooth administration of the Reservations department. The team is the first point of contact for our guests, setting the tone for their experience and as such you will play a pivotal role in ensuring the highest level of customer service is provided. Communication and organisation is key as the role involves collaborating with all departments, ensuring the effective sharing of information and reporting to ensure a memorable stay for all our guests.

Attributes/Experience

• Previous experience within hotel reservations is essential, ideally within a management or supervisory capacity.
• Excellent people management skills with proficiency in office management and administration.
• Able to train, develop and motivate your team, being responsive to targets set.
• Experience of the luxury hotel sector would be an advantage.