Reservations Manager

Cairn Group Hotel; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading hospitality company in London seeks a Reservations Manager to oversee hotel reservation operations. The ideal candidate will have a strong background in hospitality, exemplary attention to detail, and a passion for delivering outstanding guest experiences in a fast-paced environment. This is a hands-on role requiring effective communication and team collaboration.

Benefits

Service Excellence Bonus

Real-time payment access via Wagestream

Discounted stays at venues

50% off food and drinks

Exclusive spa discounts

Retail and cinema discounts

Leadership programs

Monthly recognition awards

Additional annual leave for long service

Referral bonuses

Employee Assistance Program

Pension scheme

Year-round incentives

Bereavement leave

Qualifications

• Proven experience in a hospitality setting.
• Strong leadership and coaching abilities.
• Ability to manage communications effectively.

Responsibilities

• Guide and manage hotel reservation operations.
• Ensure exceptional guest experiences.
• Collaborate across departments to achieve operational excellence.

Skills

Hospitality expertise

Attention to detail

Team collaboration

Communication skills

Problem-solving skills

Job description

Overview

Hospitality Starts Here – Build Your Future with Cairn Group

Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn a place where you can build a career, you’re proud of.

About the Role

Planning a trip should be fun and easy. Our Reservations Team is dedicated to making that a reality. They’re fast, friendly, and easy to talk to about anything that sets our guests up for success with their trip. They can anticipate our guests’ needs and provide on-the-spot solutions. Our team is currently seeking an articulate, experienced Reservations Manager to join the team. If you live for the details, and love seeing a great plan come to life, you might want to give us a call.

At Treehouse, we are proud to deliver best-in-class hospitality, starting from the very first guest interaction. As Reservations Manager, you’ll be responsible for creating a seamless and memorable pre-arrival experience. You’ll support strategic rate and inventory management, collaborate across departments, and ensure every booking contributes to operational excellence and commercial success.

As Reservations Manager, you will report to the Hotel Manager. You will effectively guide and manage hotel reservation operations, ensuring exceptional guest experiences and high-performance standards while fostering a positive work environment.

This is a hands-on role that involves being on your feet, so you’ll bring a positive attitude and the stamina to support our fast-paced environment.

About You

• A Hospitality Hero – You’re often the first point of contact, and you set the tone for a warm, professional guest experience.
• A Service Superstar – You ensure every reservation runs smoothly, anticipating needs and resolving issues with care.
• A Team Player – You support and coach your team while collaborating across departments to deliver best-in-class service.
• Cool Under Pressure – You remain calm and solutions-focused when faced with challenges or tight deadlines.
• A Polished Professional – You manage communications with confidence and uphold high standards in everything you do.
• Proactive & Organised – You handle bookings, schedules, and system accuracy with efficiency and attention to detail.
• Detail-Oriented – You maintain accurate reporting, inventory, and customer data while driving improvements in reservations processes.

About Us

Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.

At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.

Benefits

• Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check.
• Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time.
• Stay, Relax and Recharge: Enjoy discounted stays across our venues. Treat yourself or bring your friends and family along for a well-earned break.
• Delicious Discounts: 50% off food and drinks across our hotels, bars and restaurants.
• Spa Discounts: Exclusive wellness offers at our spas and leisure clubs.
• Retail, Cinema & Fun Discounts: Savings on shopping, cinemas trips and fun days out.
• Rise with Us: Apprenticeships to leadership programs to help you grow and reach your career goals.
• Superstar Awards: Monthly recognition and rewards for showcasing our values and hospitality.
• Long-Service Awards: Celebrate milestones with extra annual leave as a thank-you for your commitment.
• Recommend a Friend: Earn a bonus when your referral joins the team!
• 24/7 Support: Confidential Employee Assistance Programme available anytime, anywhere.
• Pension Scheme: Plan for your future with our pension plan.
• Year-Round Incentives: Fun incentives, exciting challenges, and surprise perks throughout the year.
• Bereavement Leave: Time and support to be with loved ones when life gets tough.