Reservations Manager

La Mon Hotel & Country Club; Belfast; On-site; GBP 30,000 - 40,000; Full time

Job summary

An independent hotel in Northern Ireland is seeking a Reservations Manager to oversee the reservations department. This role includes maximizing room revenue, leading and training the reservations team, and ensuring exceptional guest service. The ideal candidate has a minimum of 2 years’ experience in a similar management role, excellent customer service and organizational skills, and the ability to work flexible shifts, including weekends and evenings.

Benefits

Access to fitness classes

Discounts throughout the hotel

Wellness facilities including a pool and spa

Qualifications

• Minimum 2 years experience in reservations, front of house, or a similar management role.
• Excellent customer service skills are essential.
• Strong organizational and communication skills are required.

Responsibilities

• Oversee the day-to-day operation of the reservations department.
• Maximise room revenue and maintain exceptional guest service standards.
• Lead and train the reservations team, ensuring effective communication within departments.

Skills

Customer service skills

Organizational skills

Leadership abilities

Communication skills

Job description

Job Description

La Mon Hotel & Country Club is an independent Hotel, in Northern Ireland. Our company standards reflect our ethos to continually fulfil our service promise.

There has rarely been a better time for new recruits to enter the hospitality industry. For experienced staff, it presents an opportunity to advance their careers or improve their conditions.

Working in hospitality is vibrant, flexible, and no two days are ever the same!

We are looking for a Reservations Manager to join our growing team.

About The Role

Job Title : Reservations Manager

Responsible to: Sales & Events Manager / General Manager / Sales Director

Main Purpose: The Reservations Manager is responsible for overseeing the day-to-day operation of the reservations department, ensuring the efficient and professional handling of all accommodation enquiries and bookings. The role focuses on maximising room revenue, development & implementation of departmental strategies to maximise revenue, maintaining exceptional guest service standards, and ensuring effective communication between the reservations team, front office, events, operations and sales departments.

Main tasks and duties

Reservations & Revenue Management

Manage the daily operations of the reservations office to ensure accuracy, efficiency, and exceptional guest service.

Oversee and optimise room inventory, rate management, and allotments in line with hotel revenue strategy.

Monitor and analyse reservation trends to identify opportunities for growth and improvement.

Monitor booking patterns / trends, forecast demand, and support the Marketing Manager & Sales Director in developing pricing strategies.

Ensure all reservations are processed according to hotel standards and revenue guidelines.

Maintain high levels of accuracy in Guestline (PMS System) and channel manager systems.

Analyse fluctuations in room revenue and implement initiatives to maximise all available revenue opportunities.

Creating packages and updating PMS system as required.

Team Leadership & Training

Lead, motivate, and support the reservations team, ensuring all staff receive ongoing training and development.

Conduct regular team briefings, performance reviews, and skills coaching.

Promote a culture of excellence, teamwork, and guest focus within the department.

Guest Experience & Service Quality

Ensure prompt, professional, and personalised service is delivered for all telephone, email, and online enquiries.

Handle VIP, corporate, and group bookings with efficiency and attention to detail.

Resolve guest concerns related to reservations promptly and courteously.

Ensure all guest information is handled confidentially and in line with GDPR.

Sales & Relationship Management

Build and maintain strong relationships with corporate clients, travel agents, and tour group organisers, attend meet-the-buyer events and sports teams.

Work closely with the sales and events teams to convert enquiries and maximise revenue opportunities.

Work in close partnership with the Marketing Department to align pricing strategies, promotional activities and market positioning.

Work closely with the marketing team to ensure our website and all third-party platforms are consistently updated with accurate rates, availability and content.

Support the promotion of hotel offers, packages, and seasonal campaigns.

Systems, Reporting & Administration

Oversee the upkeep of reservation systems, ensuring rate parity across all platforms.

Prepare daily, weekly, and monthly reservations reports as required.

Ensure departmental SOPs are maintained, updated, and adhered to.

Provide data-driven insights on demand, pricing and market trends

Share competitor analysis, booking patterns and market trends.

Collaborate with finance to ensure billing accuracy for individual and group bookings.

You The Candidate

Have min 2 years experience in reservations, front of house or similar management role, within the Hospitality Industry.

Possess excellent customer service skills

Be passionate about guest experience

Strong organizational skills.

Hands on approach, with can do attitude

Availability to work in shifts including weekends & evenings

Be personally motivated, ability to lead and motivate a team

Have great management and communication skills

Have a passion for their role within the Hotel

Have a mature and pleasant manner for dealing with customers and team members alike

Skills Needed

About The Company

La Mon Hotel & Country Club is the perfect destination, either to relax and unwind or for a ‘Staycation’, to explore the countless attractions Northern Ireland has to offer.

With its countryside location and picturesque landscaped grounds, yet only 15 minutes from Belfast city centre, La Mon Hotel & Country Club offers the best of all worlds, without compromise. Its four-star luxury accommodation, Country Club, pampering at Odessi Health & Beauty, and La Mon Hair Studio, combine to make relaxing effortless, as it should be.

Wonderful dining options are available, and whether you choose the romantic setting of The Mill, or the more relaxed atmosphere of Charlie’s Bistro & Lounge, the local produce is freshly prepared by our talented chefs.

Company Culture

La Mon Country Club is a superb facility for the enjoyment of our hotel guests, together with our members, who receive the additional benefits of free access to fitness classes and discounts throughout La Mon Hotel & Country Club. We offer a variety of options for working out, relaxing, or just pure pampering, to suit your every need.

With its 15-metre Swimming Pool, two Gyms, and Tennis Court, there are ample ways to exercise. The Jacuzzi, Sauna, and Steam Room provide superb ways to relax. Odessi Health & Beauty and La Mon Hair Studio can offer pampering aplenty, for that pristine finish.

Desired Criteria

Required Criteria

Closing Date Monday 8th December, 2025