Reservations & Events Executive

Balfour Hospitality; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading winery in Kent is looking for a dynamic Reservations & Events Executive. This role involves managing guest reservations and supporting event planning to create memorable experiences. Candidates should have 2+ years in hospitality, strong organizational skills, and a passion for customer service. Join a supportive team at a beautiful estate offering professional development opportunities.

Benefits

Collaborative work environment

Professional development opportunities

Employee discounts on products

Qualifications

• 2+ years' experience in hospitality, events, or reservations management.
• Strong customer service and interpersonal skills.
• Excellent organizational and multitasking abilities.

Responsibilities

• Manage and coordinate all tasting room and tour reservations.
• Assist in the planning and execution of winery events.
• Maintain accurate records of reservations and guest preferences.

Skills

Customer service skills

Organizational skills

Communication skills

Interpersonal skills

Tools

Reservation and event management software

Job description

Balfour Winery, situated on the picturesque Hush Heath Estate in Kent, is one of the UK's leading producers of English wine and Winery visitor centres. Known for our innovative approach and commitment to quality, we are expanding our team to support our ambitious growth plans.

Overview

We are seeking a dynamic and enthusiastic Reservations & Events Executive to join our team. If you are charismatic, love interacting with guests, and passionate about what you do, we’d love to hear from you!

We are seeking a highly organised and personable Reservations & Events Executive to manage guest reservations, support event planning and execution, and deliver exceptional customer service experiences at Balfour Winery. This role is pivotal in creating memorable visits for guests—from intimate tastings to large-scale events—while ensuring smooth day-to-day operations.

Key Responsibilities

• Reservations & Guest Services
  • Manage and coordinate all tasting room and tour reservations (online, phone, email, and in-person).
  • Maintain and update reservation systems.
  • Confirm bookings, handle changes/cancellations, and proactively manage waitlists.
  • Welcome guests upon arrival and ensure seamless handover to the front-of-house or tour guides.
• Event Coordination
  • Assist in the planning, coordination, and execution of winery events (e.g., private functions, weddings, corporate events).
  • Liaise with clients and vendors to ensure event details are accurate and expectations are met.
  • Coordinate internal calendars and timelines to support event execution.
  • Prepare event documentation, including floor plans, checklists, and itineraries.
• Administration & Communication
  • Maintain accurate records of reservations, guest preferences, and event details.
  • Support invoicing and payment processes for private bookings and events.
  • Collaborate with the marketing team for event promotion and guest communications.
  • Generate weekly and monthly reports on bookings and event performance.

Qualifications

Essential:

• 2+ years’ experience in hospitality, events, or reservations management.
• Strong customer service and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Confident communicator—both written and verbal.
• Proficient in reservation and event management software.

Desirable:

• Experience working in a winery or luxury hospitality setting.
• Knowledge or passion for wine and wine tourism.

Key Attributes

• Personable and guest-focused
• Calm under pressure
• Detail-oriented
• Flexible and proactive
• A team player with a “can-do” attitude

Working Hours

Full-time role, including weekends and some evenings depending on event schedule.

What We Offer

• A collaborative and supportive work environment on our beautiful Hush Heath estate.
• Opportunities for professional development and progression in your role as the business grows.
• Employee discounts on Balfour Winery products and experiences.

We welcome applications from a diverse range of individuals and will consider any reasonable adjustments to enable candidates to perform as well as possible during the recruitment process. Please contact [e-mail] with any requests.