Reservations Coordinator

LGH Hotels Management; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hotel management company seeks a skilled Reservationist to enhance guest booking experiences. The role involves managing customer interactions, processing reservations, and ensuring excellent service. Ideal candidates will have experience in hospitality, strong communication skills, and organizational abilities. Enjoy competitive benefits including employee discounts, wellness support, and a vibrant work environment in central London, close to attractions like Regent’s Park and Oxford Street.

Benefits

Employee discounts on hotel rates

Access to IHG employee benefits

Shopping discounts

Free meals on duty

Free parking

Wellbeing support

Qualifications

• Previous experience in a similar role within the hospitality industry is preferred.
• Ability to work effectively under pressure and flexible hours.
• Excellent interpersonal skills and strong organizational skills.

Responsibilities

• Answer customer inquiries via phone and email.
• Process reservations and maintain accurate records.
• Liaise with departments to ensure a smooth reservation process.
• Upsell hotel services and resolve customer complaints.

Skills

Customer service

Communication

Organization

Attention to detail

Flexibility

Microsoft Office proficiency

Tools

Reservation management systems

Job description

Are you skilled and enthusiastic about managing reservations? We’re looking for a Reservationist to assist with ensuring our guests have a seamless booking experience.

What You’ll Do:

• Customer Interaction: Answer phone calls and emails from customers promptly and professionally.
• Reservation Management: Process reservations using the hotel's reservation management system.
• Deliver Excellence: Provide outstanding customer service at all times.
• Coordinate Efforts: Liaise with other departments, such as housekeeping and the front desk, to ensure a smooth reservation process.
• Maintain Records: Keep accurate and up-to-date records of all reservations and cancellations.
• Resolve Issues: Handle customer complaints and resolve issues in a timely and effective manner.
• Upsell Services: Promote hotel services and amenities to customers.
• Report Progress: Prepare reports on reservations and revenue as required.
• Stay Current: Keep up-to-date with the latest industry trends and developments.
• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Previous experience in a similar role, preferably within the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• The ability to work effectively under pressure.
• A good understanding of reservation management systems.
• The ability to work a flexible schedule, including evenings and weekends if required.
• Proficiency in Microsoft Office.

If you are a skilled and enthusiastic Reservationist with a passion for delivering exceptional customer service, we would love to hear from you.

Hotel

Discover the vibrant heart of London at the Holiday Inn London - Regent’s Park Hotel! Perfectly positioned just minutes from Great Portland Street and Regent’s Park Tube stations, our hotel offers seamless access to the city’s top attractions. Located near the A501 and only a 45-minute drive from Heathrow Airport, getting here is a breeze.

Step outside and find yourself immersed in the lush greenery of Regent’s Park or the bustling energy of Oxford Street’s shopping paradise, both within walking distance. Family fun awaits at nearby hotspots like Madame Tussauds, the Sherlock Holmes Museum, and London Zoo.

For culture enthusiasts, the British Museum, less than a mile away, invites you to uncover ancient treasures and explore global cultures. The British Library, with its diverse exhibitions, is also just a short stroll away.

The excitement doesn’t end there! Theater lovers can reach the dazzling West End in just a 15‑minute walk, where world‑class shows await. And don’t miss the vibrant bars and restaurants of Soho, perfect for a night out on the town.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.