Reservations Assistant

Aimbridge Hospitality; Lancashire; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading hotel management company seeks a Hotel Reservations Assistant to oversee the booking process, ensuring a seamless experience for guests. The role involves managing reservation systems, communicating effectively with team members, and maintaining accurate records. Applicants should possess strong communication skills, analytical abilities, and attention to detail, with prior experience in a hotel reservations team being advantageous. This position offers competitive industry-leading benefits and opportunities for growth.

Benefits

Industry leading training and development opportunities

Hotel discounts portfolio wide

Access to Stream for pay and savings

24/7 access to employee assistance programme

Access to hotel gym facilities

Free staff parking

Qualifications

• Experience in a Medium to Large Hotel as part of the Reservations Team.
• Ability to interact with stakeholders, team members, and customers effectively.

Responsibilities

• Oversee the reservations process from start to finish for guests.
• Ensure that all reservations are accurate and up to date.
• Manage reservation systems and communicate with guests.

Skills

Excellent communication skills

Analytical and problem-solving skills

Attention to detail

Job description

Who are we?

Located on Blackpool's South Shore, Hampton by Hilton Blackpool is a 204 bedroom modern hotel. As part of the Aimbridge Hospitality portfolio this Hotel offers a variety of accommodation options, Free Hot Breakfast, Fitness Centre, Car Parking ,Meeting Rooms and oniste Food and Beverage Options.

We are looking to expand our team to support our Reservations and Commercial function.

What is in it for you?

As part of the our team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Starting salary above national minimum wage
• Access to hotel gym facilities.
• Free staff parking

A day in the life of…

As our Hotel Reservations Assistant, you’ll be responsible for overseeing the reservations process from start to finish for our guests. You’ll work to ensure that guests have a seamless experience when booking their accommodations and that all reservations are accurate and up to date.

This includes managing reservation systems, communicating with guests and other departments within the hotel, and ensuring that all reservations are properly documented. You’ll be responsible for managing room inventory and providing real time support to the Front Desk Agents and Operations Team.

What do we need from you?

• Excellent communication skills: You’ll have excellent communication skills to effectively interact with stakeholders, team members, and customers and able to present complex information in a clear and concise manner.
• Analytical and problem-solving skills: You’ll need to have strong analytical and problem-solving skills to identify issues and implement solutions. You should be able to use data to make informed decisions.
• Attention to detail: You will have a keen eye for detail able to review reservations and ensure that they are accurate and up-to-date. You’ll be able to identify and resolve any issues that may arise and analyse complex data
• Experience working within a Medium to Large Hotel as prt of the Reservations Team, brand experience is an advantage.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.