Reservations Administrator

Lookers Motor Group Limited; England; On-site; GBP 21,000 - 26,000; Full time

Job summary

A leading automotive retailer in the UK is looking for an organised and enthusiastic Reservations Administrator to join their fast-paced team. The role involves managing reservations, communicating with customers, and maintaining accurate records. Candidates must have strong administrative skills and a positive attitude. This full-time permanent position offers a supportive work environment with great benefits, including competitive salaries and opportunities for growth.

Benefits

Competitive salaries with structured pay scales

Generous annual leave

Enhanced family leave

Discounted gym memberships

Access to health and wellbeing services

Qualifications

• Strong administrative skills for managing reservations.
• Excellent communication to liaise with customers and suppliers.
• Previous experience in customer service preferred.

Responsibilities

• Process and manage fines and penalties.
• Communicate professionally with customers.
• Maintain accurate documentation and reports.
• Support the team with daily rental tasks.

Skills

Strong administrative and IT skills (Microsoft Office)

Excellent communication

Attention to detail

Team player with a positive can-do attitude

Previous experience in customer service or call handling

Job description

Overview

Reservations Administrator Whitchurch Shropshire

Salary : 25500 per annum Hours : Monday-Friday 08 : 30 - 17 : 00 or 09 : 00 - 17 : 30 on alternative weeks Contract : Permanent

Start Date : Jan 2026

About the Role

We're looking for an organised and enthusiastic Reservations Administrator to join our friendly fast-paced team at Fourways Vehicle Solutions part of the Lookers Group one of the UKs leading motor retailers.

You'll play a key role in supporting our reservations operations logging and processing fines penalties and damage reports maintaining accurate records and providing first-class customer service.

What You'll Do

• Process and manage fines, penalties and damage claims
• Communicate professionally with customers and suppliers
• Maintain accurate documentation and reports
• Support the wider Reservations team with daily rental and admin tasks

What We're Looking For

• Strong administrative and IT skills (Microsoft Office)
• Excellent communication and attention to detail
• Team player with a positive can-do attitude
• Previous experience in customer service or call handling

Why Join Us

At Fourways Vehicle Solutions we offer a friendly supportive environment with great benefits opportunities for growth and the backing of a national brand.

About us : We are one of the top three automotive retailers in the UK proudly representing 32 manufacturer brands selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset and we are committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career wellbeing and life outside of work.

Core Benefits

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave including 6 months full pay for maternity and adoption leave and 2 weeks full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments

Health & Wellbeing

• Eye care vouchers to help cover vision care needs
• Smart Health 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing

• MyView PayNow access a portion of your pay as you earn with features to stream save and track your money through a user-friendly app
• Free Will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection

Leisure & Lifestyle

• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• Bydon card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination is inclusive and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful we will conduct relevant employment checks prior to you commencing employment with include verifying your recent employment address credit history and a standard criminal record check. For roles that require you to drive a driving licence check will also be carried note all offers of employment are made subject to a 6 month probation period commencing from your start date.

Required Experience

Unclear Seniority

Key Skills

Active Directory Administration, English Language, Access Control, Jpa, Legal Support, Airlines

Employment Type : Full-Time

Experience : years

Vacancy : 1