Researcher

Care Quality Commission; Greater London; Hybrid; GBP 32,000 - 39,000; Full time

Job summary

A governmental health organization seeks a Researcher to enhance patient care through surveys and research. The role requires expertise in survey design and data analysis, with opportunities for hybrid work. Ideal candidates should possess a degree or equivalent experience in social sciences. Benefits include generous leave and training opportunities.

Benefits

Annual leave starting at 27 days

Training and development opportunities

NHS pension scheme

Wellbeing initiatives

Qualifications

• Experience designing and delivering large-scale surveys.
• Ability to analyse data and present findings clearly.
• Experience working with stakeholders.

Responsibilities

• Carrying out primary research using quantitative methods.
• Supporting delivery of the NHS Patient Experience Survey.
• Collaborating with teams for high-quality research.
• Creating clear reports from research findings.
• Managing research projects for timely delivery.

Skills

Survey design

Data analysis

Stakeholder management

Education

Degree in social sciences or equivalent experience

Tools

Statistical software

Job description

Overview

Grade C: £32,471 (National) or £38,143 (London – for London office based or homebased workers within the boundary of the M25). There is also an additional homeworking allowance of £581 per annum for those working from home. For part time roles – this will be pro rata.

Contracted Hours: Full time 37 hours per week. We may also be able to offer part-time hours (minimum 30 hours) or a variety of flexible working patterns.

Contract Type: Permanent

Location: Home or office based, flexible location. Hybrid working.

Closing Date: Friday October 3 2025

What you will do

Every role at CQC contributes to our mission. If you’re looking for a new role in the Analytic Content team that gives a true sense of meaning and purpose, then you’ve found it! Our team helps shape national and local understanding of patient experience through powerful research and insight.

In the last 12 months, as a Researcher in the Analytic Content team, you would have:

• Designed and delivered national NHS Patient Experience Surveys, helping improve care across England.
• Led a research project from start to finish—scoping, designing, analysing and reporting findings that influenced policy decisions and helped services improve.
• Worked with colleagues across CQC, as well as external partners and stakeholders, to ensure research outputs met the needs of the public, providers and regulators.
• Educated to degree level or have equivalent professional experience to real-world research—While degree in social sciences is desirable, what truly matters is your ability to gather high-quality data using complex surveys and turn this into clear, compelling stories that improve care and inform decision-making.

Role responsibilities

• Carrying out primary research using quantitative survey methods, including analysis and reporting.
• Supporting the delivery of the NHS Patient Experience Survey programme.
• Collaborating with internal teams and external contractors to deliver high-quality research.
• Creating clear, actionable reports and outputs from research findings.
• Managing research projects to ensure timely and impactful delivery.

Required qualifications and experience

• Experience designing and delivering large-scale surveys, including contributing to best practices in survey data collection.
• Ability to analyse data and present findings clearly, using statistical software packages and visual storytelling.
• Experience of working with stakeholders, tailoring insights to meet different needs and expectations.

To progress your application, you’ll need to provide evidence of your right to work in the UK. Without valid right to work you won’t be eligible for the role. We are unable to offer sponsorship for this role. Some roles may also be subject to a satisfactory DBS check.

Next steps

If you apply, you’ll need to create a profile and complete an online application form. Your application will be completely anonymous. Please see our information for applicants for more details on the process. We contact every applicant to let them know the outcome of their application, so you will hear from us whether or not you are shortlisted.

You can read the full details of the role in the Job Description.

If you’d like an informal chat about the role contact – Nicola Lawson, Senior Researcher; [e-mail]; For general enquiries, please email [e-mail].

Benefits

• Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually 8 days per year).
• Training and development opportunities.
• Wellbeing initiatives, such as gym discounts and meditation.
• NHS pension scheme, with around 14% employer contribution.
• Discount schemes (including eligibility for a Blue Light card, at a cost of £4.99 and valid for 2 years), reward vouchers, car leasing and more!

Please see our benefits page for the full list.

Equity and inclusion

We know job descriptions can feel intimidating. If this role interests you, we encourage you to apply. We strive to remove barriers to recruitment and support a diverse workforce. If you need adjustments to our process, we’ll work with you to remove any barriers. Visit our accessibility page for more on this. We promote a workplace where fairness, respect and inclusion are a priority. See our ED&I page for more about this. We Welcome Applications From Everyone, and colleagues can find support and community among our many employee networks. This includes people of any age, sex, gender identity or expression, sexual orientation, religion or belief, ethnicity, disability.

Values

We are guided by our core values, which shape our work and our culture.

Excellence – being a high-performing organisation.

Caring – treating everyone with dignity and respect.

Integrity – doing the right thing.

Teamwork – learning from each other to be the best we can.

We are a disability confident employer and a carer confident employer.

Note on AI

About AI tools can be great for research and refining ideas, but we want to learn about you. If you use AI or Chatbots to help you with your application, keep these points in mind:

• AI can support research, structuring and refining your writing, but your application must reflect your real skills and experience.
• Spell-checking and condensing word counts are great ways to use AI effectively.
• Do not copy and paste AI generated answers. These will not help you stand out; remember we want to hear about your skills and experience.
• Providing false and insincere examples goes against our core values of honesty and integrity and may lead to your application being withdrawn or termination of your employment.