Resales & Staircasing Team Support

Reed Specialist Recruitment; Croydon; Hybrid; GBP 80,000 - 100,000; Part time

Job summary

A leading recruitment agency is looking for a Customer Journey Team Support in Croydon to assist the Resales & Staircasing team. The ideal candidate will manage customer enquiries, maintain documentation accuracy, and support team efficiency in a fast-paced environment. Experience in property sales or Shared Ownership is essential, alongside excellent communication skills. This temporary role offers a pay rate of £16.44 per hour, requiring presence in the office one day a week.

Qualifications

• Experience in property sales and/or Shared Ownership is essential.
• Excellent communication skills, particularly on the telephone.
• Proficient in IT systems, especially Excel and Word.

Responsibilities

• Act as the first point of contact for customer enquiries.
• Manage team mailboxes and ensure compliance with SLAs.
• Maintain customer folders and sales trackers accurately.

Skills

Experience in property sales and/or Shared Ownership

Proven experience within a customer-focused environment

Excellent telephone manner

Strong written communication skills

Highly skilled in data management systems

Proficient in IT, including Excel and Word

Ability to meet short-term deadlines

Job description

Resales & Staircasing Team Support

Rate of pay: £16.44 per hour
Location: Croydon (1 day per week)
Job Type: Temporary (until end of March 2026)

We are seeking a Customer Journey Team Support to join a Customer Experience team. This role is crucial in supporting the Resales & Staircasing team to respond to initial queries from customers in a clear, professional, and customer-friendly manner. The ideal candidate will have experience in team support and office administration within a customer-focused organisation and be adept at working in a fast-paced environment.

Day-to-day responsibilities

• Act as the first point of contact for all customer enquiries by telephone and email, particularly for customers starting a resale or staircasing process.
• Manage team mailboxes, ensuring all emails, including instructions for resales or staircasing, are managed within the Service Level Agreement (SLA).
• Ensure telephone calls from internal and external stakeholders are actively responded to and managed within SLA.
• Maintain customer folders and sales trackers with the highest level of accuracy.
• Assist in completing regulatory reporting requirements on transaction completion.
• Support document creation, seek updates on cases from stakeholders, circulate completion documents, and update trackers.
• Obtain relevant documents from internal/external teams to support a resales instruction, such as leases, valuations, and EWS1 certificates.
• Highlight any inaccuracies in received documentation.
• Support the delivery of evolving resale and staircasing strategies through the use of technology.
• Maintain positive relationships with internal and external colleagues to support resales and staircasing matters.
• Actively provide feedback on areas of improvement in processes to team seniors and support them in delivering process improvements.

Required Skills & Qualifications

• Experience in property sales and/or Shared Ownership (essential)
• Proven experience within a customer-focused environment.
• Excellent telephone manner and written communication skills.
• Highly skilled in data management systems.
• Proficient in IT, including Excel and Word.
• Well-organised individual with a proven track record in accuracy and an eye for detail.
• Experience of working in a fast-paced environment.
• Able to create documents, reports, and files to short-term deadlines.
• Eye for efficiency in the process and ability to feedback improved ways of working.

To apply for the Resales & Staircasing Team Support position, please submit your CV detailing your relevant …