Repairs & Voids Manager

Cherry Pick People; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading residential investment platform in the UK seeks a proactive Repairs & Voids Manager to enhance service delivery and improve living conditions. The successful candidate will manage repairs and voids lifecycle while collaborating across teams. A proven track record in contractor performance and process improvements is essential. Join a supportive team recognized for excellence and enjoy benefits such as life assurance, private medical insurance, and a collaborative work environment.

Benefits

Life Assurance

Private medical insurance

Hybrid working

Mental health support

Volunteering Days

Flexible bank holidays

Qualifications

• Extensive experience in a Repairs & Voids Manager or similar role.
• Strong track record of improving void turnaround and contractor performance.
• Comfortable leading across repairs workflows, from reactivity to compliance.

Responsibilities

• Manage the full repairs, maintenance and voids lifecycle.
• Oversee contractor delivery improvements.
• Track and resolve KPI-related issues.

Skills

Improving void turnaround

Contractor performance management

Cost analysis

Process improvement

Job description

London (Hybrid : 3 days office / 2 days remote)

Are you a hands‑on Repairs & Voids Manager who thrives on fixing processes, improving service delivery, and making rented homes better, faster, and more efficient?

At Cherry Pick People, we’re excited to be exclusively partnering with Bricklane — a high‑growth, mission‑led residential investment platform recognised as a Sunday Times Best Company to Work For in 2023.

Bricklane are reshaping how rental homes are owned, maintained, and improved in the UK. With a national portfolio and a modern, tech‑enabled approach, they’re scaling quickly and they need a proactive, delivery‑focused Repairs & Voids Manager to help lead the charge.

What you’ll be doing as Repairs & Voids Manager :

As the new Repairs & Voids Manager , you’ll take full ownership of voids turnaround and responsive maintenance across Bricklane’s growing portfolio.

• Manage the full repairs, maintenance and voids lifecycle, including void property handovers
• Oversee and improve contractor delivery through a new retainer model
• Track KPIs and performance metrics, escalating and resolving issues where needed
• Lead voids turnaround improvements and reduce cost / downtime
• Collaborate across Capital Programmes, Lettings, and Asset Management teams
• Input into tech and platform improvements

You’ll play a pivotal role in how Bricklane maintains its homes and you’ll be given autonomy and support to do it right.

What we’re looking for in a Repairs & Voids Manager :

• Extensive experience in a Repairs & Voids Manager or similar role
• Strong track record of improving void turnaround and contractor performance
• Comfortable leading across repairs workflows, from reactivity to compliance
• Confident analysing cost, value, and supplier delivery
• Continuous improvement mindset, with a track record of identifying inefficiencies in repairs or voids processes and delivering practical, scalable solutions

Why join Bricklane?

• Sunday Times Best Company to Work For 2023
• Private equity backed with a mission to raise the standard of UK rental homes
• Collaborative team where you can make a real impact
• Real ownership : build something from the ground up and see the results
• Join a company that cares deeply for their team (as evidenced by some of the benefits below…)

BENEFITS :

• Life Assurance at 4x annual salary
• Denplan – claim back on dentist expenses
• Private medical insurance with Vitality – including perks such as gym discounts, free coffees, Apple watches etc
• Share options scheme

Enhanced parental leave – 16 weeks maternity & 6 weeks paternity plus : neonatal, adoption & surrogacy leave, fertility leave

EyeMed vouchers for regular eye tests and money off your glasses

Buying Additional Holiday – purchase up to 5 days of holiday per year

PERKS :

• Referral bonus scheme – get rewarded for recommending people who are perfect for Bricklane
• Hybrid working – the best of both worlds
• Mental health support with Spill
• Team and company‑wide socials – monthly team‑wide socials & quarterly team socials.
• LOFT discount to help furnish your own homes
• Work from abroad – up to 3 weeks
• Period & menopause support – not a perk, its a non‑negotiable support for you here at Bricklane. But we want to make sure we normalise the conversation and make everyone feel comfortable which is why we’re referencing it here
• 2 x Volunteering Days each year to support a cause close to your heart
• Flexible bank holidays – to support however you celebrate

GROWTH & DEVELOPMENT

• £1,500 per year to spend on your L&D
• Transparent compensation philosophy

If you’re a Repairs & Voids Manager ready to take ownership, drive real results, and help shape the future of rented housing we’d love to hear from you.