Repairs Scheduling & Productivity Coordinator

IRIS Recruitment; Sheffield; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Manager in Sheffield to oversee repair scheduling and enhance productivity. You will be responsible for planning and allocating repair jobs, ensuring effective communication with operatives and contractors, and improving customer satisfaction. Strong organizational skills and experience in customer service are essential for this role. This position offers the opportunity to increase customer satisfaction while managing repair operations effectively.

Qualifications

• Experience in customer service and repair scheduling.
• Strong organizational and communication skills.
• Ability to manage and monitor operative productivity.

Responsibilities

• Allocate and plan repairs while meeting customer needs.
• Monitor operatives' productivity and manage schedules.
• Ensure effective communication with contractors.

Job description

A leading recruitment agency is seeking a Customer Service Manager in Sheffield to oversee repair scheduling and enhance productivity. You will be responsible for planning and allocating repair jobs, ensuring effective communication with operatives and contractors, and improving customer satisfaction. Strong organizational skills and experience in customer service are essential for this role. This position offers the opportunity to increase customer satisfaction while managing repair operations effectively.