Repairs Scheduler

Build Recruitment Limited; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment firm is looking for a Repairs Scheduler/Planner for a temporary 3-month contract in London. You will be responsible for coordinating repairs and ensuring efficient service delivery. The ideal candidate should have strong organisational skills, be proficient in Microsoft Office, and be committed to excellent customer service. This role is office-based, full-time, with a pay rate of £14.33 per hour PAYE or £18.50 per hour umbrella.

Qualifications

• Experience in a scheduling/planning role preferred.
• Ability to thrive in a fast-paced environment.
• Demonstrated commitment to customer-focused service.

Responsibilities

• Oversee diaries and schedule works efficiently.
• Engage with customers professionally to manage appointments.
• Allocate unscheduled jobs and manage emergency repairs.

Skills

Proficient in Microsoft Office

Strong organisational skills

Excellent communication skills

Ability to follow procedures

Experience handling No Access issues

Commitment to high levels of customer service

Job description

Job Title: Repairs Scheduler / Repairs Planner – Safer Homes (Temporary, 3 months)
Location:W105BN - Office-based, full time (37 hours per week)
Pay Rate: £14.33 per hour PAYE rate or £18.50ph Umbrella rate

We are seeking an organised and proactive Scheduler/Planner to join our team on a temporary 3-month contract. This is a fantastic opportunity for someone with strong coordination and communication skills to support the effective planning of works, ensuring operatives are in the right place, at the right time, to deliver a seamless and customer-focused service.

Please apply or call Leah Seber at Build Recruitment for more information

Overview

The role involves coordinating and planning repairs and maintenance work, ensuring efficient use of resources and customer-focused service delivery on a temporary contract.

Responsibilities

• Oversee diaries, schedule works, and manage workloads to ensure all tasks are completed daily.
• Optimise resources by allocating jobs effectively to maximise productivity and first-time fix rates.
• Engage with customers in a timely and professional manner to arrange, adjust, or follow up on appointments, ensuring excellent service and sensitivity to vulnerabilities.
• Allocate unscheduled jobs and manage emergency repairs in line with SLAs.
• Liaise with suppliers and contractors for timely delivery of materials and equipment.
• Carry out administrative tasks, including updating job stages, generating reports, issuing legal letters, and managing communications.
• Work collaboratively with system administrators to resolve system issues promptly.
• Undertake any other duties commensurate with the role.

Skills & Experience Required

• Proficient in Microsoft Office (Outlook, Word, Excel).
• Strong organisational skills with the ability to prioritise in a fast-paced environment.
• Excellent communication skills, able to engage with a wide range of stakeholders.
• Ability to follow procedures and comply with policies, legal, and health & safety requirements.
• Experience handling No Access issues effectively.
• A commitment to delivering high levels of customer service and demonstrating organisational values and behaviours.