Repairs Resolution Officer - Complaints (Hybrid)

Essential Employment; City Of London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A recruitment agency is seeking a Repairs Resolution Officer to handle complaints and enquiries from MPs and residents. The role is hybrid, requiring 3-4 days in the office, and is full-time on a temporary contract. Prior experience with complaint resolution is preferred. Competitive pay at £19.94 per hour.

Qualifications

• Experience responding to Stage 1 complaints and members enquiries.

Responsibilities

• Investigate and draft responses to complaints from Councillors, MPs, and residents.

Job description

Overview

Repairs Resolution Officer - Complaints (Hybrid) needed in Southwark, £19.94ph PAYE - Reference: RQ1608152

Responsibilities

• Officers respond to Members Enquiries and complex complaints by competently investigating and drafting proficient responses to Councillors, MPs and residents in a timely manner.

Requirements

• You will ideally have experience responding to Stage 1 complaints and members enquiries.

Role and working arrangements

The role will be a hybrid, with a minimum of 3-4 days per week in the office.

This is a full time role on a temporary contract basis.

How to apply

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [e-mail] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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