Repairs Planner - £28,000

Regen Solutions; Thame; On-site; GBP 28,000; Full time

Job summary

A property management company seeks an organised and proactive Repairs Planner to coordinate property repairs in Thame. The ideal candidate will have strong administrative skills and the ability to communicate effectively in a fast-paced environment. Key responsibilities include scheduling, communicating with tenants, and using IT systems. This role offers a salary of £28,000 per annum with working hours Monday to Friday, 8:00am to 5:00pm.

Qualifications

• Strong organisational and multitasking abilities.
• Excellent communication skills, both written and verbal.
• Confidence working with IT systems and databases.
• Experience in repairs planning or scheduling (preferred).

Responsibilities

• Allocate repair jobs to technicians or contractors.
• Create daily and weekly schedules to maximise workforce efficiency.
• Update customers regarding delays or changes.

Skills

Strong organisational abilities

Excellent communication skills

Confidence with IT systems

Tools

CRM systems

scheduling platforms

Job description

Repairs Planner

Location: Thame
Salary: £28,000 per annum
Hours: Monday - Friday, 8:00am - 5:00pm

Overview

We are seeking an organised and proactive Repairs Planner to join our team. You will play a key role in coordinating property repairs, ensuring efficient scheduling, clear communication, and high levels of customer satisfaction. This role suits someone who thrives in a fast‑paced environment and has strong administrative and communication skills.

Key Responsibilities

1. Scheduling and Coordinating Repairs

• Allocate repair jobs to the appropriate technicians or contractors.
• Create daily and weekly schedules to maximise workforce efficiency.
• Assess and prioritise urgent or emergency repairs.

2. Communicating with Tenants, Customers, and Staff

• Book appointments and provide accurate time windows.
• Update customers promptly regarding delays or changes.
• Gather essential job details to ensure technicians are fully prepared.

3. Preparing Work Orders

• Ensure all work orders contain the correct information.
• Upload job notes, photos, and relevant instructions into the system.

4. Monitoring Job Progress

• Track repairs from initial request through to completion.
• Resolve scheduling issues, missed appointments, or additional works.
• Ensure all jobs are completed within agreed service levels (SLAs).

5. Using IT Systems

• Use scheduling platforms, CRM systems, or mobile workforce tools.
• Update job statuses, record information, and maintain accurate data.

Skills & Experience

• Strong organisational and multitasking abilities.
• Excellent communication skills, both written and verbal.
• Confidence working with IT systems and databases.
• Experience in repairs planning, scheduling, or a similar coordination role (preferred but not essential).