Repairs Planner

ZipRecruiter; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading housing association in London seeks an experienced Repairs Planner to manage repair requests and schedules. The ideal candidate will have strong organizational and communication skills, ensuring high-quality service delivery. This full-time role offers a competitive salary and a chance to contribute to community improvement.

Qualifications

• Previous experience in a similar Repairs Scheduler or Administrative role.
• Strong organizational skills and ability to manage multiple deadlines.
• Excellent communication skills, both verbal and written.

Responsibilities

• Handle incoming repair requests through various channels.
• Coordinate repair schedules with tenants and external contractors.
• Monitor progress of repairs and ensure timely completion.

Skills

Organizational skills

Communication skills

Proficiency in software

Problem-solving

Customer service

Job description

Job Description

Experienced RepairsPlanner role for a local housing association in Stratford,

Working for a reputable housing association with many contracts in and around London, Axis is affiliated with many local councils and main contractors working alongside them helping to build a better community.

Planner/Scheduler Role

Based in Islington

Up to £30k per annum

8-5, Mon - Fri

Your day to day would look like as a Planner:

Handling incoming repair requests through various communication channels (phone, email, online portals).
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Logging repair requests accurately into the system and prioritizing based on urgency and severity.
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Coordinating repair schedules with tenants and external contractors.
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Communicating effectively with tenants regarding repair updates, appointment scheduling, and access arrangements.
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Monitoring the progress of repairs and ensuring timely completion within agreed service levels.
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Managing administrative tasks related to repairs, including filing paperwork, maintaining records, and processing invoices.
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Conducting follow-up communication to ensure tenant satisfaction and address any outstanding issues.

Requirements for the Repairs Schedulerrole:

Previous experience in a similar Repairs Scheduler or Administrative role, ideally within the social housing sector.
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Strong organizational skills with the ability to prioritize tasks and manage multiple deadlines effectively.
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Excellent communication skills, both verbal and written, with the ability to interact professionally with tenants, contractors, and colleagues.
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Proficiency in using computer software and databases for data entry, record-keeping, and communication purposes.
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A proactive and adaptable approach to problem-solving, with a commitment to delivering high-quality customer service.
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Knowledge of health and safety regulations related to property maintenance and repairs is desirable but not essential.

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