Repairs Operations Lead: Complaints & Compliance

Pertemps; Harrow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading staffing solutions company seeks a proactive Repairs Technical Officer (Complaints Coordinator) to support the housing repair services for the London Borough of Harrow. The role requires strong communication skills and a commitment to excellent customer service, managing complaints, coordinating repairs, and liaising with various stakeholders. This hybrid position offers 35 hours of work per week with a pay rate of £16.71 per hour.

Qualifications

• Ability to work independently and manage workload effectively.
• Strong verbal and written communication skills.
• Good numeracy and analytical skills.
• Customer-focused approach in dealing with enquiries.
• Proven report writing and auditing abilities.
• Dedication to delivering excellent customer service.

Responsibilities

• Manage Stage 1 and 2 complaints related to housing repairs.
• Coordinate and track repair orders ensuring compliance.
• Liaise with residents and contractors to meet service standards.
• Maintain accurate documentation and safety reports.
• Work with Contract Surveyors to address repair issues.

Skills

Organizational skills

Communication skills

Customer service orientation

Numeracy skills

Problem-solving skills

Job description

A leading staffing solutions company seeks a proactive Repairs Technical Officer (Complaints Coordinator) to support the housing repair services for the London Borough of Harrow. The role requires strong communication skills and a commitment to excellent customer service, managing complaints, coordinating repairs, and liaising with various stakeholders. This hybrid position offers 35 hours of work per week with a pay rate of £16.71 per hour.