Repairs & Maintenance Manager in Bridgend

Crest Recruitment; Bridgend; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a Repairs & Maintenance Manager in Bridgend to enhance their Customer Care team. The role involves managing maintenance operatives to ensure exceptional customer satisfaction and adherence to company guidelines. Ideal candidates will have experience in customer service and the construction industry, along with excellent communication skills. This position offers a competitive salary, bonus, and hybrid working arrangements.

Benefits

Competitive base salary

Company Bonus

25 days holiday plus bank holidays

Company Car Allowance

Company Pension Scheme

Private Healthcare

Choice of flexible Benefits

Choice of corporate Benefits

Qualifications

• Proven customer service experience.
• Essential trade-related experience in construction.
• Ability to manage a team effectively.

Responsibilities

• Manage Customer Care Maintenance Operatives.
• Deliver excellent customer satisfaction.
• Ensure adherence to Company Guidelines and Standards.

Skills

Customer Service

Trade related experience

Construction knowledge

Team management

CSCS Card

Microsoft Excel

Microsoft Word

Tools

COINS

Job description

Overview

Repairs & Maintenance Manager (Customer Care Operations Manager)

• Role: Repairs & Maintenance Manager (Customer Care Operations Manager)
• Reporting to: Head of Customer Care
• Salary: A highly competitive salary, car or car allowance, bonus, holidays, healthcare, pension
• Location: Cardiff, South Wales
• Working arrangements: Hybrid working between office and home
• Immediately available

About the role

Repairs & Maintenance Manager (Customer Care Operations Manager) — Due to continued growth and expansion across the South Wales region, we are now looking to further strengthen their Customer Care team with the addition of a Repairs & Maintenance Manager (Customer Care Operations Manager), reporting to the Head of Customer Care.

The purpose of the role is to manage the Customer Care Maintenance Operatives, delivering excellent customer satisfaction in accordance with Company Guidelines, Group Standards and Procedures for Customer Care.

About you

• A champion for customer care
• Customer Service experience is essential
• Trade related experience is essential
• Construction knowledge within the construction/building industry is essential
• Experience working for a housing developer, housing association or main contractor
• Experience of managing a team
• CSCS Card
• Previous customer care experience within a fast paced and busy environment
• The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills
• Excellent communication skills, both verbal and written
• Proactive and able to take initiative
• Flexible in approach
• Excellent communication skills, both written and verbal
• Fully conversant with Microsoft Package, including Excel and Word
• Knowledge of COINS is an advantage but not essential as training will be provided

Benefits

• A highly competitive base salary
• Company Bonus
• 25 days holiday plus bank holidays
• Company Car Allowance
• Company Pension Scheme
• Private Healthcare
• Choice of flexible Benefits
• Choice of corporate Benefits