Repairs Customer Service Officer

The Oyster Partnership; West Byfleet; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local council is looking for a Council Repairs Customer Service Officer in Surrey to manage tenant communications regarding property repairs. This full-time, office-based role includes handling calls and emails, scheduling appointments with contractors, and logging repair requests. The ideal candidate has customer service experience, strong communications skills, and is familiar with housing processes. This position offers £18 per hour along with a supportive team environment and training opportunities.

Benefits

£18 per hour

Supportive team environment

Training and development opportunities

Qualifications

• Previous experience in customer service or scheduling, ideally within housing or repairs.
• Strong organisational skills and ability to prioritise tasks effectively.
• Excellent communication skills, both verbal and written.

Responsibilities

• Handle incoming calls and emails from tenants regarding property repairs.
• Schedule and coordinate repair appointments with contractors and internal teams.
• Accurately log repair requests and update systems to reflect progress and completion.

Skills

Customer service experience

Organisational skills

Excellent communication skills

Knowledge of housing repair processes

Tools

Orchard

Jigsaw

Microsoft Excel

Job description

Overview

Council Repairs Customer Service Officer. Location: Surrey. Salary: £18 per hour. Hours: Full-time, office-based. Contract Type: Temporary.

Responsibilities

• Handle incoming calls and emails from tenants regarding property repairs.
• Schedule and coordinate repair appointments with contractors and internal teams.
• Accurately log repair requests and update systems to reflect progress and completion.
• Communicate clearly with tenants about repair timelines and any changes.
• Liaise with contractors and suppliers to ensure repairs are completed within agreed timescales.
• Monitor urgent and emergency repairs to ensure compliance with service standards.
• Maintain accurate records and produce reports as required.

Skills & Experience

• Previous experience in customer service or scheduling, ideally within housing or repairs.
• Strong organisational skills and ability to prioritise tasks effectively.
• Excellent communication skills, both verbal and written.
• Knowledge of housing and repairs processes.
• Experience using systems such as Orchard, Jigsaw, and Microsoft Excel.
• Ability to remain calm under pressure and handle challenging situations professionally.

Benefits

• £18 per hour.
• Full-time, office-based role.
• Supportive team environment.
• Training and development opportunities