Repairs Assistant Administrator

Get Hired; Worcester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading assistive technology firm in Worcester is seeking a Repairs Assistant Administrator to enhance the lives of individuals with disabilities. This role involves organizing device repairs, quality management, and promoting sustainability practices. The ideal candidate will have excellent attention to detail and communication skills, along with proficiency in Microsoft Office. Join a team committed to empowering individuals and improving accessibility through innovative technology. Benefits include a hybrid working model and wellness programs.

Benefits

Private medical insurance

Paid volunteering days

Wellness benefits

Hybrid working model

Qualifications

• Ability to manage multiple tasks with a proactive attitude.
• Must be able to handle personal and sensitive information responsibly.
• Commitment to adhering to health, safety, and GDPR regulations.

Responsibilities

• Organise and monitor the collection of devices for repair.
• Manage the shared inbox and respond to emails promptly.
• Contribute to sustainability goals through responsible practices.

Skills

Attention to detail

Communication skills

Microsoft Office proficiency

Ability to work independently

Team collaboration

Prioritization skills

Adaptability

Job description

Are you a passionate Repairs Assistant Administrator looking to make a real impact by giving a voice to those without speech? Our client is looking for a dedicated individual like you to join their team and contribute to enhancing the lives of people with disabilities.

Core Responsibilities

• Organise and monitor the collection of devices requiring repair, including arranging for the safe and efficient transportation of all items.
• Organise and monitor the collection of courtesy loan devices, coordinating with the Repair Technician – Courtesy loan for safe and efficient transportation.
• Collect devices from Goods‑In, unbox and arrange them on designated shelves while maintaining accurate tracking.
• Accurately record all necessary details of received devices in the business system for traceability.
• Prepare completed repairs and courtesy loan devices for safe transit and organise worldwide shipments, while maintaining an understanding of non‑GB shipping requirements.
• Prepare faulty Original Manufacturer Equipment (OME) for safe transit and organise worldwide shipments, ensuring compliance with non‑GB shipping requirements.
• Process Repair Request forms into the business system, ensuring accurate and timely resolution of all repair requests.
• Record returned trade‑in devices according to company specifications, ensuring clear and accurate documentation of all transactions.
• Manage the shared inbox by filtering and ensuring all emails are responded to promptly and not overlooked.
• Coordinate the secure storage and compliant disposal of batteries and WEEE in line with applicable regulations.

Organisational Responsibilities

• Uphold and actively support our client’s Quality Management System (QMS), contributing to continuous quality improvement, regulatory compliance and operational excellence.
• Support the company’s sustainability goals through responsible working practices and consideration of environmental impacts in day‑to‑day activities.
• Actively support the purpose of empowering people with disabilities through assistive technology, ensuring that all work contributes to improving user experience and accessibility.
• Handle personal and sensitive information in line with company policies, GDPR, HIPAA and data protection regulations.
• Follow all health and safety policies and promote a safe, inclusive, and respectful workplace for team members and customers.
• Maintain high standards of conduct, professionalism, and integrity in all internal and external interactions.
• Contribute to an inclusive culture that values every individual’s contribution and upholds equality and respect.

Additional Expectations

• Will also be asked to perform other duties on an ad‑hoc basis and will need a proactive attitude.

Qualifications

• Excellent attention to detail.
• Excellent communication skills.
• Excellent knowledge of Microsoft Office.
• Ability to work independently and as part of a team.
• Ability to prioritise effectively.
• Ability to adapt to change.

Company Values and Commitment

Our client is proud to be at the forefront of assistive communication technology. Their innovative products are used globally by individuals with diverse needs. Their values—passionate, caring, empowering, achieving together, and enabling change—resonate in everything they do.

Recognised as a Disability Confident Employer by the UK Government and Founding Partner of Purple Tuesday. Their recruitment practices are inclusive and barrier‑free, with adjustments available during the application process and throughout your career with them. They believe in adding to our culture, not just fitting in. Their diverse team combines unique talents to create products that reflect the diversity of their users and customers.

Rewards and Benefits

Discover a world of rewards and benefits tailored to your wellbeing. Beyond a competitive salary and private medical insurance, explore perks like a hybrid working model, wellness benefits, and paid volunteering days.