Repairs Assistant Administrator

Smartbox Assistive Technology; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading assistive technology company in the United Kingdom is seeking a Repairs Assistant Administrator. The role involves organising repairs, managing logistics, and ensuring effective communication within the team. The ideal candidate will demonstrate exceptional attention to detail and strong communication skills, with proficiency in Microsoft Office. This position offers a rewarding opportunity to contribute to enhancing lives through technology for individuals with disabilities. Join a dedicated team committed to social impact and innovation.

Benefits

Hybrid working model

Wellness benefits

Paid volunteering days

Private medical insurance

Qualifications

• Excellent attention to detail necessary for precise record-keeping.
• Strong communication skills to manage inquiries and document processes.
• Proficient in Microsoft Office suite for documentation and reporting.
• Ability to work independently and collaboratively with a team.
• Skills in prioritising tasks effectively in a busy environment.
• Flexibility and adaptability to adapt to changing needs.

Responsibilities

• Organise and monitor collection of devices needing repair.
• Ensure safe transportation of items including courtesy loans.
• Maintain accurate tracking of received devices.
• Process and record all repair requests accurately.
• Manage shared inbox and respond to emails promptly.
• Coordinate compliant disposal of equipment following regulations.

Skills

Attention to detail

Communication skills

Microsoft Office

Teamwork

Prioritisation

Adaptability

Job description

Join us at Smartbox as a Repairs Assistant Administrator!

Are you a passionate Repairs Assistant Administrator looking to make a real impact by giving a voice to those without speech Smartbox is looking for a dedicated individual like you to join our team and contribute to enhancing the lives of people with disabilities.

Your Impact

As our Repairs Assistant Administrator, you will:

• Organising and monitoring the collection of devices requiring repair, including arranging for the safe and efficient transportation of all items.
• Organising and monitoring the collection of courtesy loan devices, including arranging for the safe and efficient transportation of all items with close coordination with the Repair Technician-Courtesy loan.
• Collecting devices from Goods-In, unboxing, and arranging them on designated shelves and maintaining accurate tracking.
• Accurately record all necessary details of received devices in the business system for traceability.
• Preparing completed repairs and courtesy loan devices for safe transit and organising worldwide shipments, while maintaining an understanding of non-GB shipping requirements.
• Preparing faulty Original Manufacturer Equipment (OME) for safe transit and organising worldwide shipments, ensuring compliance with non-GB shipping requirements.
• Processing Repair Request forms into the business system, ensuring accurate and timely resolution of all repair requests.
• Recording returned trade-in devices according to company specifications, ensuring clear and accurate documentation of all transactions.
• Managing the shared inbox by filtering and ensuring all emails are responded to promptly and not overlooked.
• Coordinating the secure storage and compliant disposal of batteries and WEEE in line with applicable regulations.

Organisational Responsibilities

• Uphold and actively support Smartbox's Quality Management System (QMS), contributing to continuous quality improvement, regulatory compliance and operational excellence.
• Support the company s sustainability goals through responsible working practices and consideration of environmental impacts in our day-to-day activities.
• Actively support Smartbox s purpose of empowering people with disabilities through assistive technology, ensuring that all work contributes to improving user experience and accessibility.
• Handle personal and sensitive information in line with company policies, GDPR, HIPAA and data protection regulations.
• Follow all health and safety policies and promote a safe, inclusive, and respectful workplace for team members and customers.
• Maintain high standards of conduct, professionalism, and integrity in all internal and external interactions.
• Contribute to an inclusive culture that values every individual s contribution and upholds equality and respect.

You will also be asked to perform other duties on an ad-hoc basis and will need a proactive attitude to this.

Essential Qualifications/Skills/Experience

• Excellent attention to detail.
• Excellent communication skills.
• Excellent knowledge of Microsoft Office.
• Ability to work both independently and as part of a team.
• Ability to prioritise effectively.
• Ability to adapt to change.

About Smartbox

At Smartbox, we're proud to be at the forefront of assistive communication technology. Our innovative products are used globally by individuals with diverse needs. Our values passionate, caring, empowering, achieving together, and enabling change resonate in everything we do.

Our Inclusive Culture

We believe in giving everyone a voice. Joining Smartbox means joining a diverse team that values collaboration and supports a community that relies on our technology for effective communication.

Our Commitment to Sustainability

At Smartbox, we not only innovate but also prioritise sustainability. We aim to minimise our carbon footprint and promote a greener world through sustainable solutions. By joining us, you'll contribute to shaping a more inclusive society while actively supporting our sustainability efforts.

Our D&I Commitments

At Smartbox, we prioritise diversity and inclusivity in our work environment. Here's how we do it:

• Recognised as a Disability Confident Employer by the UK Government and Founding Partner of Purple Tuesday.
• Our recruitment practices are inclusive and barrier-free, with adjustments available during the application process and throughout your career with us.
• We believe in adding to our culture, not just fitting in. Our diverse team combines unique talents to create products that reflect the diversity of our users and customers.

Rewards and Benefits

Discover a world of rewards and benefits tailored to your wellbeing at Smartbox. Beyond a competitive salary and private medical insurance, explore perks like a hybrid working model, wellness benefits, and paid volunteering days.

Ready to Make a Difference

Join us at Smartbox and embark on a fulfilling career where your work truly matters. Apply now and be a part of a team dedicated to creating technology that changes lives.

Agencies

Please respect that at this current time, we wish to try and recruit directly from the market rather than engage support from an agency.