Repairs Assistant Administrator

GET STAFFED ONLINE RECRUITMENT LIMITED; England; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading recruitment agency is seeking a Repairs Assistant Administrator to manage repair device collections and coordinate logistics. The ideal candidate will have excellent attention to detail and communication skills, alongside proficiency in Microsoft Office. You will monitor device repairs, manage shared inbox communications, and ensure compliance with shipping regulations. This role offers a hybrid work model and benefits like private medical insurance, wellness perks, and paid volunteering days.

Benefits

Competitive salary

Private medical insurance

Hybrid working model

Wellness benefits

Paid volunteering days

Qualifications

• Excellent attention to detail.
• Excellent communication skills.
• Proficient in Microsoft Office.
• Capable of independent work and teamwork.
• Effective prioritization skills.
• Able to adapt to changing environments.

Responsibilities

• Organize collection and transport of devices for repair.
• Monitor and record repairs in business systems.
• Coordinate shipments ensuring compliance with regulations.
• Manage and respond to emails in the shared inbox.

Skills

Excellent attention to detail

Excellent communication skills

Excellent knowledge of Microsoft Office

Ability to work both independently and as part of a team

Ability to prioritise effectively

Ability to adapt to change

Job description

Your Impact

As our client’s Repairs Assistant Administrator, you will:

• Organising and monitoring the collection of devices requiring repair, including arranging for the safe and efficient transportation of all items.
• Organising and monitoring the collection of courtesy loan devices, including arranging for the safe and efficient transportation of all items with close coordination with the Repair Technician-Courtesy loan.
• Collecting devices from Goods-In, unboxing, and arranging them on designated shelves and maintaining accurate tracking.
• Accurately record all necessary details of received devices in the business system for traceability.
• Preparing completed repairs and courtesy loan devices for safe transit and organising worldwide shipments, while maintaining an understanding of non-GB shipping requirements.
• Preparing faulty Original Manufacturer Equipment (OME) for safe transit and organising worldwide shipments, ensuring compliance with non-GB shipping requirements.
• Processing Repair Request forms into the business system, ensuring accurate and timely resolution of all repair requests.
• Recording returned trade-in devices according to company specifications, ensuring clear and accurate documentation of all transactions.
• Managing the shared inbox by filtering and ensuring all emails are responded to promptly and not overlooked.
• Coordinating the secure storage and compliant disposal of batteries and WEEE in line with applicable regulations.

Organisational Responsibilities

• Uphold and actively support our client’s Quality Management System (QMS), contributing to continuous quality improvement, regulatory compliance and operational excellence.
• Support the company’s sustainability goals through responsible working practices and consideration of environmental impacts in their day-to-day activities.
• Actively support their purpose of empowering people with disabilities through assistive technology, ensuring that all work contributes to improving user experience and accessibility.
• Handle personal and sensitive information in line with company policies, GDPR, HIPAA and data protection regulations.
• Follow all health and safety policies and promote a safe, inclusive, and respectful workplace for team members and customers.
• Maintain high standards of conduct, professionalism, and integrity in all internal and external interactions.
• Contribute to an inclusive culture that values every individual’s contribution and upholds equality and respect.

You will also be asked to perform other duties on an ad-hoc basis and will need a proactive attitude to this.

Essential Qualifications/Skills/Experience

• Excellent attention to detail.
• Excellent communication skills.
• Excellent knowledge of Microsoft Office.
• Ability to work both independently and as part of a team.
• Ability to prioritise effectively.
• Ability to adapt to change.

About Our Client

Our client is proud to be at the forefront of assistive communication technology. Their innovative products are used globally by individuals with diverse needs. Their values – passionate, caring, empowering, achieving together, and enabling change – resonate in everything they do.

Their Inclusive Culture

They believe in giving everyone a voice. Joining our client means joining a diverse team that values collaboration and supports a community that relies on their technology for effective communication.

Their Commitment to Sustainability

Our client not only innovates but also prioritises sustainability. They aim to minimise their carbon footprint and promote a greener world through sustainable solutions. By joining them, you'll contribute to shaping a more inclusive society while actively supporting their sustainability efforts.

Their D&I Commitments

• Recognised as a Disability Confident Employer by the UK Government and Founding Partner of Purple Tuesday.
• Their recruitment practices are inclusive and barrier-free, with adjustments available during the application process and throughout your career with them.
• They believe in adding to our culture, not just fitting in. Their diverse team combines unique talents to create products that reflect the diversity of their users and customers.

Rewards and Benefits

Discover a world of rewards and benefits tailored to your wellbeing. Beyond a competitive salary and private medical insurance, explore perks like a hybrid working model, wellness benefits, and paid volunteering days.

Ready to Make a Difference?

Join our client and embark on a fulfilling career where your work truly matters. Apply now and be a part of a team dedicated to creating technology that changes lives.