Repairs Admin

Build Recruitment Limited; South Town; On-site; GBP 27,000; Full time

Job summary

A leading recruitment agency is looking for a Repairs Administrator in South Town to support a MOD housing contract. This role involves coordinating repairs, managing communication with residents and suppliers, and maintaining records. The ideal candidate will have proven administrative experience, preferably within property or maintenance sectors. This is a temporary-to-permanent position with an annual salary equivalent to £26,500.

Qualifications

• Proven administrative experience, ideally within property, housing, or maintenance sectors.
• Experience planning repair works or managing engineer diaries.
• Excellent attention to detail and ability to manage multiple tasks simultaneously.

Responsibilities

• Serve as the primary point of contact for residents, engineers, and clients.
• Accurately log all repair requests, updates, and completed works.
• Identify required components and place orders promptly.

Skills

Proven administrative experience

Experience planning repair works

Excellent attention to detail

Job description

Repairs Administrator

Location: PO13 9RX
Type: Temporary to Permanent, Full-time, Office-based
Hours: 8:00am – 5:00pm
Salary: Equivalent to £26,500 per annum (paid hourly/weekly during temporary period)

About the Role

We are looking for a proactive and well‑organised Repairs Administrator to join our team supporting an MOD housing contract. This role plays a vital part in the successful delivery of housing repairs and maintenance services, ensuring works are coordinated efficiently and completed to a high standard.

This is a temporary‑to‑permanent position. You will initially be employed on a weekly temp payroll before transferring into a permanent post.

Key Responsibilities

Liaising with Engineers, Residents, and Clients

• Serve as the primary point of contact for residents, engineers, and clients.

• Coordinate repairs, arrange appointments, and ensure all parties remain fully informed.

• Handle queries and concerns regarding repair progress, updates, and scheduling.

System Updates & Record Management

• Accurately log all repair requests, updates, progress notes, and completed works.

• Track outstanding issues and ensure they are driven to resolution.

• Maintain detailed records of communications, parts orders, and actions taken.

Ordering Parts & Materials

• Identify required components and place orders promptly to prevent delays.

• Manage deliveries, ensure correct allocation of materials, and maintain stock levels.

• Liaise with suppliers and contractors to keep inventory organised.

Customer Service & Communication

• Provide clear and timely updates to residents on repair progress or any changes.

• Resolve concerns professionally and ensure residents feel supported throughout the process.

• Deliver excellent customer service with a focus on efficiency and satisfaction.

General Administration

• Support the repairs team with scheduling and prioritising urgent cases.

• Assist with reporting on performance against Service Level Agreements (SLAs).

• Provide wide-ranging administrative support to the MOD housing contract team.

Key Skills & Attributes

• Proven administrative experience, ideally within property, housing, or maintenance sectors.

• Experience planning repair works or managing engineer diaries.

• Excellent attention to detail and ability to manage multiple tasks simultaneously.