Rental Operations Agent

Avis Budget Group; Hounslow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global provider of mobility solutions is seeking a full-time Rental Operations Agent in Hounslow, UK. You will deliver outstanding customer service, promote our products, and manage the rental experience from start to finish. The ideal candidate will have strong communication skills, a valid driving license, and a friendly demeanor. This role offers a competitive salary, performance bonuses, and perks like discounts on car rentals and employee assistance programs.

Benefits

33 days holiday inclusive of bank holidays

Discount account for perks

Employee Assistance Programme

Discounts on car rental

Opportunity to earn monthly commission

Qualifications

• Minimum of 12 months driving experience with a valid licence.
• Must have excellent communication and customer service skills.
• Team-oriented with a positive, flexible attitude.

Responsibilities

• Own the full rental experience from vehicle preparation to handling returns.
• Provide excellent face-to-face customer service.
• Promote products and services as a brand ambassador.
• Work towards targets to increase productivity and sales.

Skills

Customer service experience

Excellent communication skills

Team-player

Friendly, positive, ‘can-do’ attitude

Flexible work approach

Full valid driving licence with 12 months’ experience

Job description

Job Title: Rental Operations Agent

Salary: £26,265.00 plus commission

Other: Free parking & Uniform

Hours: Full time, permanent, rotational shift pattern Monday – Sunday

Are you brilliant at creating unbeatable experiences that keep customers coming back time and again? Do you feel comfortable understanding and promoting the extra products and services that suit each person’s needs? Do you want to join us on our journey of becoming the best vehicle rental company in the world? If so, this is the role you’re looking for!

You will work in a fast-paced environment placing the customer at the heart of everything you do. We pride ourselves on delivering unbeatable service and creating an environment where we can celebrate and recognise our employees for the great job they do!

Key Responsibilities of a Rental Operations Agent

• Owning the full rental experience from vehicle preparation, interacting with customers to handling returns.
• Providing excellent face-to-face customer service.
• Being a brand ambassador – positively promoting our products and services.
• Working towards targets to increase productivity and sales.

What we are looking for

• Customer service experience
• Excellent communication skills
• Team-player
• Friendly, positive, ‘can-do’ attitude
• Someone who enjoys working flexibly as the role is annualised hours based and who likes taking on a variety of different tasks – no two days will be the same!
• A full valid driving licence with 12 months’ experience

Great rewards for great work

Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers.

We offer

• 33 days holiday inclusive of bank holidays
• A discount account, giving you access to perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
• Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
• Employee discounts on car rental across Avis Budget Group (including Zipcar).
• Opportunity to earn monthly commission

Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world’s leading car-sharing network. Together our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly and months-long reservations. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

#driventobethebest London Surrey United Kingdom