Remote UK Customer Experience & Quality Specialist

We Do Play; Remote; GBP 28,000; Full time

Job summary

A customer service-focused organization is seeking a Customer Experience and Quality Specialist to enhance customer satisfaction through effective complaint management and quality assurance. This remote position requires strong communication and problem-solving skills, along with customer service experience. Responsibilities include responding to inquiries, conducting quality audits, and collaborating with teams. Availability for weekends and occasional evenings is necessary. A competitive salary of £27,100 per annum is offered.

Qualifications

• Experience in complaint management and quality assurance.
• Ability to work weekends and occasional evenings.

Responsibilities

• Respond to customer inquiries.
• Conduct quality audits.
• Collaborate with teams.

Skills

Strong communication skills

Problem-solving skills

Customer service experience

Job description

A customer service-focused organization is seeking a Customer Experience and Quality Specialist to enhance customer satisfaction through effective complaint management and quality assurance. This remote position requires strong communication, problem-solving skills, and experience in customer service. Responsibilities include responding to inquiries, conducting quality audits, and collaborating with teams. Availability to work weekends and occasional evenings is necessary. Competitive salary of £27,100 per annum offered.