Remote Travel Insurance Customer Advisor

Teleperformance; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading customer service provider is hiring for a work-from-home role focused on customer service for Aviva travel policies. Candidates must be flexible with shifts and will handle complex queries while adhering to FCA guidelines. Ideal candidates have great verbal communication skills and must navigate PC systems efficiently. Full training and support are provided, along with numerous benefits such as a workplace pension and well-being resources.

Benefits

Savings Discounts

Help@Hand Wellbeing Resources

Cycle to Work Scheme

Eyecare support voucher

Holiday Purchase Scheme

Length of Service Awards

Monthly Inspire Awards

Refer-A-Friend bonus

Qualifications

• Must be proficient in using and navigating PC systems within a fast-paced environment.
• Fantastic verbal communication skills are necessary.
• Comprehensive experience within a customer service environment is required.

Responsibilities

• Process customer service requests for Aviva travel customers.
• Handle complex queries related to travel insurance.
• Adhere to mandatory call scripts during calls.
• Own and resolve FCA regulated complaints.
• Identify vulnerabilities and provide empathetic support.

Skills

Proficient in PC systems

Verbal communication skills

Customer service experience

Collaborative customer relationships

Attention to detail

Positive attitude

Job description

A leading customer service provider is hiring for a work-from-home role focused on customer service for Aviva travel policies. Candidates must be flexible with shifts and will handle complex queries while adhering to FCA guidelines. Ideal candidates have great verbal communication skills and must navigate PC systems efficiently. Full training and support are provided, along with numerous benefits such as a workplace pension and well-being resources.