Remote Travel Advisor

Sweetcarolinatravels; Remote; GBP 30,000 - 40,000; Full time

Job summary

A travel service provider is seeking a Remote Travel Advisor to support clients from their trip ideas through to their safe return. You will engage with inquiries, manage bookings, and provide updates and insights about destinations. Strong communication and customer service experience in travel or hospitality are essential. Enjoy remote flexibility and exclusive travel perks while contributing to a community passionate about travel. This role is ideal for those with a love for helping others design unforgettable journeys.

Benefits

Exclusive travel perks

Access to industry discounts

Professional development opportunities

Community culture focused on travel

Qualifications

• Experience in travel, tourism, or hospitality preferred.
• Ability to adapt to new systems and booking tools quickly.
• Organizational skills and follow-through habits.

Responsibilities

• Engage with client inquiries across email, phone, and messaging channels.
• Support travelers with bookings, modifications, and special requests.
• Provide insights on destinations and travel documents.
• Follow up to confirm trip details and gather feedback.
• Resolve concerns with empathy and commitment to satisfaction.

Skills

Strong written and verbal communication skills

Customer service experience

Attention to detail

Tech-savvy

Passion for travel

Job description

As a Remote Travel Advisor, you’ll play a mission‑critical role in supporting our clients from their very first trip idea all the way to their safe return home. You’ll be the steady, knowledgeable guide who keeps their travel experience seamless, stress‑free, and genuinely memorable. From handling bookings to troubleshooting challenges, you’ll bring professionalism, care, and that classic service mindset that never goes out of style.

Sweet Carolina Travel, prides itself on delivering personalized, high‑quality support to travelers nationwide. We’ve built our reputation on trust, consistency, and heart—and we’re excited to welcome someone who shares those values.

Key Responsibilities

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post‑travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.

Exclusive travel perks and access to industry‑only discounts.

Professional development through ongoing training, mentorship, and team support.

Community culture where passion for travel, connection, and meaningful memories drives everything we do.

What We’re Looking For

• Strong written and verbal communication skills.
• Experience in customer service—ideally in travel, tourism, or hospitality.
• High attention to detail with strong organizational and follow‑through habits.
• Tech‑savvy and quick to adapt to new systems and booking tools.
• A genuine love for travel and helping others design unforgettable journeys.