Remote Travel Advisor

Sweet Carolina Luxury Travels; Remote; GBP 25,000 - 35,000; Full time

Job summary

A national travel agency in the UK seeks a Remote Travel Advisor to support clients from trip conception to return. You will engage with clients through email, phone, and messaging, ensuring their travel experience is seamless and enjoyable. Ideal candidates will have customer service experience, a strong communication skill set, and a genuine love for travel. Benefits include remote work flexibility and exclusive travel perks within a community-driven culture.

Benefits

Fully remote flexibility

Exclusive travel perks

Professional development

Community culture

Qualifications

• Strong written and verbal communication skills.
• Experience in customer service—ideally in travel, tourism, or hospitality.
• Attention to detail and strong organizational habits.

Responsibilities

• Engage with client inquiries through various communication channels.
• Support travelers with booking updates, modifications, and cancellations.
• Provide insights on destinations, travel documents, and agency procedures.

Skills

Strong written and verbal communication skills

Experience in customer service

High attention to detail

Tech-savvy

Love for travel

Job description

As a Remote Travel Advirsor, you’ll play a mission‑critical role in supporting our clients from their very first trip idea all the way to their safe return home. You’ll be the steady, knowledgeable guide who keeps their travel experience seamless, stress‑free, and genuinely memorable. From handling bookings to troubleshooting challenges, you’ll bring professionalism, care, and that classic service mindset that never goes out of style.

Sweet Carolina Travel, prides itself on delivering personalized, high‑quality support to travelers nationwide. We’ve built our reputation on trust, consistency, and heart—and we’re excited to welcome someone who shares those values.

Key Responsibilities

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up‑to‑date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post‑travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Benefits

• Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.
• Exclusive travel perks and access to industry‑only discounts.
• Professional development through ongoing training, mentorship, and team support.
• Community culture where passion for travel, connection, and meaningful memories drives everything we do.

What We’re Looking For

• Strong written and verbal communication skills.
• Experience in customer service—ideally in travel, tourism, or hospitality.
• High attention to detail with strong organizational and follow‑through habits.
• Tech‑savvy and quick to adapt to new systems and booking tools.
• A genuine love for travel and helping others design unforgettable journeys.