Remote Technical Support Specialist (SQL, ITIL, MIS)

Capita; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading service provider is seeking a Technical Support Officer based in Belfast. This full-time, permanent role involves providing day-to-day technical support, managing relationships with third parties, and ensuring exceptional service quality. Ideal candidates should have hands-on experience with SQL, strong communication skills, and the ability to work in high-pressure scenarios. The position offers homebased working arrangements and various benefits, including annual leave and opportunities for professional growth.

Benefits

23 days annual leave

Paid volunteering day

Company matched pension

15 weeks fully paid maternity leave

Qualifications

• Hands-on experience working with SQL scripting.
• Strong knowledge of MS Office work packages.
• Understanding of ITIL service management.
• Proven experience in customer facing 2nd line support.

Responsibilities

• Provide day-to-day technical support ensuring a high-quality service.
• Attend sites/remote fix to achieve SLA.
• Maintain and build technical relationships with Strategic Support Partners.

Skills

SQL scripting

MS Office

ITIL service management

Customer facing support

Communication skills

High‑pressure environment

Job description

A leading service provider is seeking a Technical Support Officer based in Belfast. This full-time, permanent role involves providing day-to-day technical support, managing relationships with third parties, and ensuring exceptional service quality. Ideal candidates should have hands-on experience with SQL, strong communication skills, and the ability to work in high-pressure scenarios. The position offers homebased working arrangements and various benefits, including annual leave and opportunities for professional growth.