Remote Technical Support Specialist (SQL, ITIL, MIS)

Capita; Belfast; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading service provider is seeking a dedicated Technical Support Officer based in Belfast. The successful candidate will provide day-to-day technical support, ensuring high-quality service delivery. Responsibilities include managing technical relationships with partners, generating customer reports, and coordinating support activities. This is a permanent, full-time homebased role that promises growth in a supportive environment with various employee benefits including annual leave and a pension scheme.

Benefits

Homebased working

23 days annual leave

Company matched pension

Qualifications

• Hands-on experience in SQL scripting.
• Strong knowledge of MS Office packages.
• Understanding of ITIL service management is beneficial.
• Proven customer support experience in technical environments.

Responsibilities

• Provide technical support ensuring service quality.
• Attend to sites remotely to meet SLA.
• Generate customer reports and proposals.

Skills

SQL scripting

MS Office

ITIL service management

Customer facing 2nd line support

Excellent communication skills

Teamwork

Job description

A leading service provider is seeking a dedicated Technical Support Officer based in Belfast. The successful candidate will provide day-to-day technical support, ensuring high-quality service delivery. Responsibilities include managing technical relationships with partners, generating customer reports, and coordinating support activities. This is a permanent, full-time homebased role that promises growth in a supportive environment with various employee benefits including annual leave and a pension scheme.