Remote Technical Support Engineer – UK

SRC Recruitment Ltd; Remote; GBP 30,000 - 45,000; Full time

Job summary

A global software company seeks a talented Technical Support Engineer to join their remote team in the UK. You will serve as the primary contact for technical inquiries, addressing complex customer issues while ensuring high standards of support. Ideal candidates will exhibit strong problem-solving skills, technical expertise in Windows and Linux, and excel in communication. This role offers the opportunity for continuous learning and interaction with various internal teams. Benefits include remote work flexibility and development support.

Benefits

Remote work flexibility

Pension contribution

Cycle-to-work scheme

Training and development support

Qualifications

• Strong ability to build rapport and trust with customers.
• Excellent verbal and written communication skills.
• Solid problem-solving abilities and a solution-driven approach.
• Proven technical knowledge in Windows and Linux environments.
• Experience supporting business-critical systems and prioritizing escalations.

Responsibilities

• Provide prompt and effective technical assistance to customer inquiries via phone and email.
• Remotely troubleshoot and resolve software issues.
• Accurately document customer interactions and solutions in the internal ticketing system.
• Collaborate with other support engineers to ensure issue resolution.
• Contribute to the customer knowledge base by creating clear and helpful articles.

Skills

Build rapport with customers

Verbal and written communication

Problem-solving abilities

Technical knowledge in Windows

Technical knowledge in Linux

Tools

Virtualization technologies

Networking

Enterprise storage platforms

AWS

Azure

Job description

A global software company seeks a talented Technical Support Engineer to join their remote team in the UK. You will serve as the primary contact for technical inquiries, addressing complex customer issues while ensuring high standards of support. Ideal candidates will exhibit strong problem-solving skills, technical expertise in Windows and Linux, and excel in communication. This role offers the opportunity for continuous learning and interaction with various internal teams. Benefits include remote work flexibility and development support.