Remote Technical Support Engineer – UK

SRC Recruitment Ltd; Remote; GBP 60,000 - 80,000; Full time

Job summary

A global software company is seeking a passionate Technical Support Engineer to join their remote support team. In this role, you will be the key technical contact for customers, addressing complex technical issues and serving with a customer-first mindset. Ideal candidates should possess strong communication skills, technical knowledge in both Windows and Linux environments, and a demonstrable ability to build rapport with customers. This opportunity offers significant training and development support along with flexible remote work.

Benefits

Remote work flexibility

Pension contribution

Cycle-to-work scheme

Training and development support

Qualifications

• Strong ability to build rapport and trust with customers.
• Excellent verbal and written communication skills.
• Solid problem-solving abilities and a solution-driven approach.
• Proven technical knowledge in Windows and Linux environments.
• Experience supporting business-critical systems.

Responsibilities

• Provide effective technical assistance to customer inquiries via phone and email.
• Remotely troubleshoot and resolve software issues.
• Document customer interactions, incidents, and solutions.
• Collaborate with support engineers and cross-functional teams.
• Contribute to the customer knowledge base.

Skills

Ability to build rapport with customers

Excellent verbal communication skills

Excellent written communication skills

Problem-solving abilities

Proven technical knowledge in Windows environments

Proven technical knowledge in Linux environments

Tools

Virtualization

Networking

High Availability

Backup

Job description

A global software company is seeking a passionate Technical Support Engineer to join their remote support team. In this role, you will be the key technical contact for customers, addressing complex technical issues and serving with a customer-first mindset. Ideal candidates should possess strong communication skills, technical knowledge in both Windows and Linux environments, and a demonstrable ability to build rapport with customers. This opportunity offers significant training and development support along with flexible remote work.