Remote Senior Climate-Tech SaaS Service Delivery Lead

Climate17; Remote; GBP 35,000 - 50,000; Full time

Job summary

A mission-driven SaaS company in Birmingham seeks a Senior Service Delivery Consultant to maximize client value from its climate-tech platforms. This remote role requires overseeing onboarding and implementation, managing client support, and collaborating with sales and product teams. Candidates should have 3+ years in SaaS service delivery, excellent technical and communication skills, and the ability to manage multiple projects. A competitive salary of £35,000–£50,000 is offered, along with flexible working hours and the chance to contribute to the net-zero transition.

Benefits

Flexible working hours

Opportunity to impact net-zero transition

Qualifications

• 3+ years of experience in service delivery for SaaS platforms, preferably in energy management or sustainability.
• Ability to translate functional requirements into technical specifications.
• Strong interpersonal skills for managing client relationships.

Responsibilities

• Oversee client onboarding and implementation for service delivery.
• Serve as the point of contact for service and support inquiries.
• Coordinate technical proposals, quotes, and contract administration.

Skills

SaaS implementation & support

Technical communication

Customer-facing & commercial acumen

Project management

Domain knowledge

Soft skills

Tools

CRM tools

Project management tools

Job description

A mission-driven SaaS company in Birmingham seeks a Senior Service Delivery Consultant to maximize client value from its climate-tech platforms. This remote role requires overseeing onboarding and implementation, managing client support, and collaborating with sales and product teams. Candidates should have 3+ years in SaaS service delivery, excellent technical and communication skills, and the ability to manage multiple projects. A competitive salary of £35,000–£50,000 is offered, along with flexible working hours and the chance to contribute to the net-zero transition.