Remote-Ready Helpdesk Team Leader (Backshift)

PDA Search & Selection; Glasgow; Hybrid; GBP 29,000; Full time

Job summary

A leading recruitment agency in Glasgow is seeking a Customer Service Team Leader to oversee a team of operators in providing efficient facilities management services. Responsibilities include managing daily performance, mentoring senior operators, and maintaining strong working relationships with stakeholders. Ideal candidates should possess strong communication skills, proven leadership experience, and a flexible approach to working hours. This full-time role offers a competitive salary and various benefits including health insurance and a pension scheme.

Benefits

33 days holiday

Company pension scheme up to 5% match

BUPA (single cover) Health Insurance

Retail discounts

Qualifications

• Previous experience of effectively leading a team is essential.
• Flexibility in working hours is required.

Responsibilities

• Manage team daily performance and ensure action is taken as required.
• Conduct monthly, documented 1-2-1's and team meetings.
• Mentor and lead senior operators.

Skills

Strong PC literacy

Strong communication skills

Effective problem-solving

Ability to motivate self and others

Results focus

Job description

A leading recruitment agency in Glasgow is seeking a Customer Service Team Leader to oversee a team of operators in providing efficient facilities management services. Responsibilities include managing daily performance, mentoring senior operators, and maintaining strong working relationships with stakeholders. Ideal candidates should possess strong communication skills, proven leadership experience, and a flexible approach to working hours. This full-time role offers a competitive salary and various benefits including health insurance and a pension scheme.