Remote PT Sales & Customer Service Rep British Swim School Halton

Usswimschools; Liverpool City Region; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A leading swim education organization is seeking a Remote PT Sales & Customer Service Representative. Responsibilities include managing communications with families regarding swim programs and providing supportive customer service. Applicants should have prior swim teaching experience and excellent sales/service skills. Flexible remote work is available, with compensation ranging from $18 to $20 per hour.

Qualifications

• Previous experience teaching swim lessons is a must.
• Certifications like Bronze Medallion or Bronze Cross are valuable.
• Bilingual abilities are a plus.

Responsibilities

• Manage calls, emails, and online chats.
• Assist families with program selection.
• Provide support and maintain customer records.

Skills

Sales experience

Customer service

Communication skills

Problem-solving abilities

Education

High school diploma or equivalent

Tools

Phone systems

Scheduling platforms

CRMs

Job description

Overview

Remote PT Sales & Customer Service Rep for British Swim School Halton. Future opening; remote position with bonus based on performance and opportunities for advancement.

What You’ll Be Doing

• Manage incoming and outgoing calls, emails, and online chats
• Assist families with program selection and enrollment
• Provide helpful, accurate, and friendly support
• Maintain and update customer records in our system
• Process registrations, forms, and follow-ups on leads
• Identify and escalate priority issues as needed
• Promote current offers and track daily call activity
• Deliver a consistently positive customer experience

Applicants must have prior experience teaching swim lessons and be comfortable discussing swim programs and water safety with families.

• Bronze Medallion, Bronze Cross, or equivalent certification
  These credentials demonstrate your understanding of water safety and are a valuable asset for this role.

What You Bring

• Previous sales and customer service experience
• Excellent communication and listening skills
• Confidence using phone systems, scheduling platforms, and CRMs
• Enthusiastic attitude and strong problem-solving abilities
• Ability to work independently in a remote setting
• Bilingual abilities are a plus
• Completion of JackRabbit (POS & scheduling system) and Skyprep training (provided)
• High school diploma or equivalent
• Quiet, dedicated workspace
• Reliable computer with camera and strong internet connection
• Willingness to complete a background check

Why Work With Us?

At British Swim School, we believe that every child should be water-safe. Join a team that values lifesaving skills, positive energy, and community impact. You’ll enjoy a flexible, supportive environment and make a real difference every day — without ever having to leave your home office!

Compensation: $18.00 - $20.00 per hour

Working at British Swim School is more than just a job; it’s a chance to create a lasting impact that could change a child’s life.

As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It’s a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.

While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It’s helpful if you have experience with children or in a child-focused job, but it’s not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.

We also have exciting opportunities with our Customer Service Team, even if you’re not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the “Survival of the Littlest.”

Note: This text contained an emphasis tag originally; the formatting has been adjusted to plain text emphasis where needed.